Re: How will CG be different to the Hoverboard?
Scott, I'm curious, was your idea to entice me into preordering Castle Grayskull with your canned response to that question (and likewise anyne else in a similar position to me who might be reading it) or were you trying to alienate people who had preordered a Hoverboard, felt burned by the outcome and were therefore quite understandibly on the fence about buying a preorder?
I was asking you for reassurances so I had enough confidence in the product to preorder, not about how proud you were of the Hoverboard.
How proud you are of the Hoverboard is irrelevant here - I and many others felt burned by it and I am incredibly nervous and hesitant about forking out twice as much money for another "sight unseen" preorder. I'd like a MOTUC Castle Grayskull, but the whole Hoverboard fiasco has completely destroyed my confidence in Mattel to deliver high ticket items.
I'll give you one last chance to convince me of why Castle Grayskull wont be a repeat of what happened with the Hoverboard (both in terms of design team based issues and costings) in case there might have somehow been some misunderstanding here.
How can I be reassured that the issues that eventuated with the Hoverboard will not eventuate with Castle Grayskull? In other words -
A) Can you give an iron clad guarantee that Mattel will not replace the Four Horsemen with a less expensive (and arguably less skilled) in-house design team at any point between now and when Castle Grayskull is released?
B) Has this been costed thoroughly enough that virtually everything on offer in the features listed can either be offered with the Castle and where anything not included could be sold as an add-on pack (like what has already happened with the Weapons Rack)?
The HB and CG are very different type of items.
For the HB, there were over 30 different "true" versions, all made for different shots in the film. As a prop replica we did our best to make it as accurate as possible. And, because we offered as a presale sight unseen, I did go to bat with legal and find a way to allow anyone who is unhappy to cancel their preorder now before it ships (just call our CS line!). So really no harm no foul. If you truly do not like the final board as shown at NYCC you can opt out of your presale.
For the castle, not only fo you have 5 years of product to base your choice on (knowing the Castle is bigger and more expense but part of the same line) and we have shown exact blue prints showing all measurements and items you are getting.
I truly wish we had the sculpting resources to sculpt this before the presale, but in today's market we just don't. That is why we need to do a presale to guarantee we have the min number of customers even before getting sculpting resources.
I hope this helps. We are so close now to getting our dream playset. Hope you will now be on board!