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Thread: Some ebay advice (deals with international shipping)

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    Heroic Warrior Dr Kain's Avatar
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    Some ebay advice (deals with international shipping)

    So whenever I sell something online, I have no problems shipping overseas if the person is willing to pay the shipping costs. However, I've recently run into a trilogy of problems, and now, I am not so sure I want to sell overseas anymore.

    In the last two months, I have had three international buyers win items and not receive them. I sold some Robotech items to a guy in Australia that I shipped out on Oct 12th, and he won them for $62. I sold several Zoloworld cases to a guy in Greece, shipped them out on Nov 10th, which he paid $50 for them before shipping. Then I had a guy win some Simpsons figures I shipped out to Brazil on Nov 29th, which he won for $40. All three have not received their items and I am not sure what to do.

    Do you think it is okay to only refund them half of what they paid? For example, the Robotech dude paid $62, should I refund him $31 since I am also out on the figures? Or is it "inconsiderate" of me to not refund him the full amount despite I to have taken a loss?
    Can someone PM me the US number for Matty? I want to talk to someone who might has a clue of what is going on.

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    I have had some similar issues. I've ended up giving a full refund. Depending on where package goes, most now have delivery confirmation unless you shipped economy parcel. Unfortunately I am sure I was burnt by a few scammers, so after it happened twice I said no more international. Not worth the hassle or risk.
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    Heroic Warrior Dr Kain's Avatar
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    Quote Originally Posted by DarrkKnight View Post
    I have had some similar issues. I've ended up giving a full refund. Depending on where package goes, most now have delivery confirmation unless you shipped economy parcel. Unfortunately I am sure I was burnt by a few scammers, so after it happened twice I said no more international. Not worth the hassle or risk.
    Yeah, I've decided I'm not going to refund them the full amount unless they want to wait until tax season in Feb, as I do not have the money to refund them every cent. Plus, I still take the hit with ebay fees, so I don't care if they get mad, I will be "inconsiderate."
    Can someone PM me the US number for Matty? I want to talk to someone who might has a clue of what is going on.

    Evil will always triumph because good is dumb.

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    Old Man Jack Rhanen's Avatar
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    I really hate international buyers who are scammers since because of them, it makes impossible for other ebayers like me to purchase great stuff at a rational price and shipping rates.
    On my personal experience that if the seller ships fast from US, an item should not take longer that 20 business days to arrive to Argentina on regular USPS First Class International. I practically purchase 3-8 G.I.Joe's per month, and they usually arrive in 10 straight days

    I know that Australia is a little bit more difficult to arrive in time, but problem with Ebay is that now it only provides 45 days to submit a claim for an item. I can tell that there are many Brazilians and even Argentineans customers that sadly are scammers as well. Greece, Spain and Italy are quite controversial about their post office. Many sellers have excluded such countries.

    If you are willing to honor half of the total amount, I think it is quite ok. In order to prevent such issue, you can state that you may ship on Priority and First Class only at buyer's risk.

    I wonder what Robotech's stuff you sold, since I've been looking for some core characters from Matchbox line
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    Shivering Isles resident diosoth's Avatar
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    Last package I sent international was to Australia- and got slowed down by the hurricane shutting down ISC centers in the US. It took about 3 weeks to get there. Another seller from Brazil contacted me, oh I have heard almost nothing but bad things about sending to Brazil and Italy.... I suppose if it's an off eBay personal sale, you can insist they pay by gift to avoid any scam refunds. Buyers may not like that though.

    I'd prefer to sell within the US and not have to hassle with it though it seems Canada and UK are generally safe to send to.

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    Master of My Soul MOTU_Maniac's Avatar
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    If they file a claim with paypal/ ebay then they will end up getting a full refund no matter what (unless you can prove the item was delivered). The only way to prove the item was delivered is if you shipped the item with a trackable method. If you shipped using USPS First Class International then you are out of luck since it can't be tracked.

    Ebay/ PayPal will ALWAYS side with the buyer and they will deduct the money (cost of item and shipping) from your account automatically once the buyer files a claim. When you can't provide a tracking # the buyer will get refunded IN FULL for cost of item and shipping.

    I don't always agree with that, but that's just how it works on ebay unfortunately
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    Angast's #1 fan Bonehead's Avatar
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    This is why I refuse to ship ANYTHING outsides the continental US.

    I used to ship internationally all the time on ebay but I got got screwed too often. I lost over $1,000 in 3 years. It's honestly not worth the hassle.


    Quote Originally Posted by Dr Kain View Post
    Yeah, I've decided I'm not going to refund them the full amount unless they want to wait until tax season in Feb, as I do not have the money to refund them every cent. Plus, I still take the hit with ebay fees, so I don't care if they get mad, I will be "inconsiderate."
    If they file a claim with Paypal and you can't provide proof that that you sent the package and that it arrived, it won't matter what you want to do. Paypal will just take the money out of your account. If you don't have the money they can suspend your Paypal and Ebay account until you pay. Or if they really want to be mean, they can ban you.

    Hope you got tracking.

  8. #8
    Master of Shapeways He-bro's Avatar
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    Get stamps.com and always insure your out of country stuff. It's cheaper then delivery confirmation.

    (You'll most likely get stuck refunding the whole amount)

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    Super Powered Mod! markatisu's Avatar
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    Quote Originally Posted by Bonehead View Post
    Hope you got tracking.
    He would need to get Priority Tracking, First Class International Tracking rarely gets scanned to completion and Paypal won't accept that if it has not delivery scan.
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    Heroic Warrior Dr Kain's Avatar
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    Quote Originally Posted by MOTU_Maniac View Post
    If they file a claim with paypal/ ebay then they will end up getting a full refund no matter what (unless you can prove the item was delivered). The only way to prove the item was delivered is if you shipped the item with a trackable method. If you shipped using USPS First Class International then you are out of luck since it can't be tracked.
    They cannot do that though. The USPS customs slip clearly shows they left the country. As such, ebay/Paypal have no right to force me to do a full refund.

    - - - Updated - - -

    Quote Originally Posted by markatisu View Post
    I ship 3-7 International Packages a week and for 99% of them I now use Priority Mail International only on eBay due to the Tracking.
    The thing is, most buyers do not want Priority International because it ends up costing between $50-$75 most of the time. They want First Class because it comes out to like $18-35.

    - - - Updated - - -

    Quote Originally Posted by Bonehead View Post
    Hope you got tracking.
    USPS does not offer tracking on First Class. The customs slip stops tracking the moment it leaves the country.

    Anyway, yeah, I am done shipping internationally. After the auctions I have up now end, I will no longer offer services outside of the country sans Canada.
    Can someone PM me the US number for Matty? I want to talk to someone who might has a clue of what is going on.

    Evil will always triumph because good is dumb.

  11. #11
    Super Powered Mod! markatisu's Avatar
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    Quote Originally Posted by Dr Kain View Post
    They cannot do that though. The USPS customs slip clearly shows they left the country. As such, ebay/Paypal have no right to force me to do a full refund.
    They have every right to do that, they are not federally insured or a government agency. They are a private corporation that handles money under their rules and they can pretty much do whatever they want including taking your money, freezing your account, or closing it and banning you from using eBay or Paypal.

    You need to read the fine print, they changed the rules a while back that now requires confirmation the item was delivered, just leaving the country is no longer valid. They are wanting to revise it further and require a signature which will just about screw 99% of people because signature shipping is much more expensive.

    The thing is, most buyers do not want Priority International because it ends up costing between $50-$75 most of the time. They want First Class because it comes out to like $18-35.
    Well that is tough for them, people always want the cheap shipping but refuse to accept responsibility if the item is lost/stolen/seized. You learn to get over that when you start losing money and people either play by your rules or they don't play.

    USPS does not offer tracking on First Class. The customs slip stops tracking the moment it leaves the country.
    Not true, its up to the country to continue the scanning. The UK, some South American Countries, Canada, and Australia for example will continue scanning and confirm the shipment of 1st Class Mail.

    First Class and Priority Tracking are the same thing, just priority is set up so that the other countries are required to scan via their partnership with the USPS. First Class gets scanned at their leisure because this requirement does not exist.
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  12. #12
    Angast's #1 fan Bonehead's Avatar
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    Quote Originally Posted by Dr Kain View Post
    They cannot do that though. The USPS customs slip clearly shows they left the country. As such, ebay/Paypal have no right to force me to do a full refund.
    As Mark already said, they do have the right to refund the seller if you can't prove that the box arrived at it's destination. Just because it left the country doesn't mean it was received by the buyer.

    This rule applies to every item you sell on Ebay. You must prove it arrived at the buyer's destination. If you can't prove it via a tracking number or signature, any buyer can and will get a refund. It doesn't matter if it's domestic or international.

    Rule #1: Always get tracking

    Rule #2: Always get insurance

    As the saying goes "Cover Your Own But"

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