Originally Posted by
Haradrel
Apparently not. Since people did not take some precautions. I'm not talking about going above and beyond, but having a look at the figure before you put stress on it. I cringed when I saw toyguru and pixeldan assemble theirs, as I would never ever put that much force on any toy without checking where things went properly a few times. This is what I believe most people have done, maybe straight out of the box when the plastic is cold.
Actually it's not safety precaution for children, they have standards that they have to meet as it is classified as a toy. So I can have it both ways. And I do remember that it says adult collector on most of the boxes.
Whoa, wait what? So if I throw my ipad on the ground straight after getting it, it's the companys fault? I'm sorry, no.
Actually no. 10-20 out of how many, we do not know, but I'm betting it's at least a couple of thousand units. Which puts the percentage of the defective figures way below 10% which is the average for any company (10% and less, some even deal with only 1%). What the cost of the item is has absolutely no bearing on the amount of % for deficient product, at least not until you get up into the 10 000s of dollars. Packing it in pieces saved us shipping, you can't have it both ways here with the price.
I think you missed why he came un-assembled. It was to save you money.
No, but it doesn't say "you should use a lot of strength on this figure straight out of the box when the plastic is cold" either. On the other hand, seeing as this is an adult collectors line, one would think that buying such an expensive item would lead most people to treat it as an expensive item and maybe do some slight re-search before slamming it together.
Welcome to one of the 10-20 defects, yours is the first I've heard about that didn't work with any kind of fix, even with glue - you might be the first legitimate claim to a defect I've seen so far.
Oh I do agree they have the blame for the defects. Bad design is of course one of them. But at this point it really is such a low percentage of their sales that it really doesn't matter, not unless hundreds suddenly show up in the QC thread. This is an estimated loss for them, probably well within the 1%-10% range they operate within.
Guys I'm really not enjoying the sarcasm and "witty" comments on my opinions here. I'm sure there are some legitimate QC issues, and bad design within this figure, but it really is a vocal minority that is screaming at the top of their lungs so far, and this happens every time there is even a hint of something close to defective. I'll respect the people with their opinions on QC and how bad it is and what should be done, but isn't it a bit late to live in the dream world that matty will fix every single problem that arises? Technically every figure is a new entity that will have some defects, they are not making just 1 figure over and over again, if that was the case I would completely agree with all your outcries for QC control and whatnot, but this is getting ridiculous.
Show me cold hard numbers on the amount of defects vs the ones that are not. Heck we could even do a mini survey here on the org (which does not encompass every single sale they have mind you), to see how low the number really is.
Again, some of you have legitimate QC problems and faulty merchandise and that really sucks, but try to be a bit realistic with your ideas of what matty should do. This is a numbers game for them, and as long as they keep their sales up to a point, and the returns to a certain percentage, they still win.
I personally think that it is rather pointless to do a thread about the QC problems, because the figure will never be re-made. We could however do a thread about how many had the problems and if hitting a high number bring that to matty in a more proper way then just randomly have outbursts that hold no value monetary or otherwise for matty.
I'm with you as a fan that it really sucks to have a broken figure, but I also like to keep my expectations real here. This is and always will be part of the game when they do one off figures.
But in this case, they are just trying to put him together as instructed, right? The fact is, this should be engineered in such a way that you don't risk breaking the toy when just trying to put him together. Mattel can do that. They should be old pros at this sort of thing. There really is no way around it. Mine hasn't been sent out yet, but successfully putting a Mattel toy together should not involve heating pieces and applying pressure from both sides. We don't have a great idea of how widespread the issue is, but it's certainly not rare. There definitely seems to be an engineering or materials issue here, no matter what. Even if it only affects a relatively small portion of customers (something we may never truly know) it doesn't make it less of an issue.
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