Does anyone understand how an Invoice works?
An Invoice shows a purchase that has been made but not paid in full. We placed an order in the July-August timeframe. Keeping things simple, let's say we ordered 1 subscription. The initial subscription order was for 2 (billable) line items (I'm not going to mess with the voting code line item that was $0) for $25 each (one initial figure and one membership), plus shipping which I'll ballpark at $12 (seems to be the median of most of the reported charges). I'm going to leave tax off the table, too, for simplicity's sake. Using this model, in July/August, we placed an order for $62. In July/August, we paid $25 of the $62. The order was not paid in full so there is an Invoice with an order total of $62 to collect the remaining $37 owed. What you are seeing in your email is 100% accurate for the way the order system works and the way Invoicing works from an accounting perspective. The items shown on your notice combine with your prior payment to complete the payment of the order. They've changed the formatting up to show a number they never showed in January before, but it's not an inaccurate representation of what is taking place with the order. Keep in mind your charge this month is not for an order of Netossa plus shipping; it's to complete payment of an order for Netossa & membership that you placed 5 or 6 months ago.
Confusing? Yes... Cause to pull out the pitchforks? Hardly... in my opinion, anyway.
- - - Updated - - -