January 20, 2013, 07:05pm
2013 Subscription - Order History Issue
Hi all, just wondering if anybody is having the same issue as me.
I was checking my order history on mattycollector.com as my December sub items haven't arrived yet. Whilst doing this I noticed that the January 2013 (Netossa) order was not listed. I thought it may be due to the order effectively being placed back in July when I signed up for the sub. But when I scrolled back it wasn't listed there either and the order that WAS listed as £0.00 to indicate I had signed up for the sub has now disappeared also.
I do have a shipping confirmation dated 11/01/2013 for the 2013 "Initial Figure" stating that the order was placed on 17/07/2012; it does not mention Netossa at all.
With my December sub going walkabout and now this, I have no idea what is going on.
Anyone else having these issues or could shed some light on it?
January 21, 2013, 09:02am
Yes. For some of us it seems we cannot open the order through the traditional way to get our tracking number. We get an error.
Originally Posted by paulioscorchio
I was able to see mine by going to the Subscriptions page, clicking on Subscriptions, then MOTUC, and then I believe it's "view orders for this sub". I was finally able to get the tracking info this way. For some reason the link is broken from the My Orders page but with this work around I was finally able to hold vigil for Neotessa while she enjoys her vacation in IN.
And yes, that is Neotessa - the "initial figure".
January 21, 2013, 09:13am
I can't remember the last time I was able to actually view an old invoice from my "Order History" page.
January 21, 2013, 09:53am
Yes I have the same issue. I have 4 Matty orders in 2013 and none of them appear in my order history.
Everything from 2008-2012 is still there.
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