I have been lucky as someone who's pretty much had a MOTUC package sent every month for four years, I've only ever had one lost package - possibly related to Demo-Man's delay until 2012 - I never got my D-Man/Battleground Evil-Lyn. Matty then sent a replacement. I'm actually surprised that they haven't lost more than that one. I haven't missed anything yet under the new postal regime. My Dragon Blaster Skeletor's armour came melted and I didn't know if it was worth dealing with Digital River about it.