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Thread: Digital River strikes again!

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  1. #1
    Heroic Warrior
    Join Date
    Jun 2004

    Digital River strikes again!

    This week was supposed to be joyful for North American gamers who've waited years to dive into Level-5 and Studio Ghibli's jointly produced role-playing masterpiece, Ni No Kuni: Wrath of the White Witch. And as many fans are discovering, the game has been well worth the wait. But for the biggest fans - those who put down $120 on publisher Namco Bandai's website to secure the Wizard's Edition of the game - the Ni No Kuni launch has been anything but magical.

    Reports earlier this week from upset fans on NeoGAF, Facebook, Twitter and the official Namco Bandai forums suggested orders were being cancelled due to billing errors. Others stated their credit cards and bank accounts had been hit with pre-authorization charges for the game, but that customer service representatives for Digital River, the order fulfillment company Namco Bandai uses for their online store, could not provide shipping estimates. Launch day came and went, and while those who'd picked up the standard version of the game were enjoying it immensely, fans who'd ordered the Wizard's Edition were completely in the dark about when their copies were going to ship.

    On Wednesday afternoon, some fans reported getting shipping notifications; then in the early evening, Digital River issued an official statement via the Namco Bandai forums:

    We apologize for the discrepancies you may have encountered with your order of NAMCO BANDAI’s Ni no Kuni: Wrath of the White Witch™ – Wizard’s Edition. As one of our valued customers, we want to assure you that a Digital River representative will be reaching out to you individually via email to address your specific issue. Should you wish to contact us, please call us at 952-392-2057. We sincerely appreciate your patience as we work through this situation.

    The mood lightened as talk among fans shifted from the poorly handled launch to the quality of Level-5's game. Then something else happened: Namco Bandai sent out a mass email to hundreds of fans telling them their orders had been cancelled and that they wouldn't be able to get the game after all:

    Digital River is very sorry for the problems you had ordering NAMCO BANDAI's Ni no Kuni: Wrath of the White Witch™ - Wizard's Edition. Regretfully, we must inform you that because of an error in our ordering system, the available inventory of Wizard's Edition was oversold by mistake. As a result, we were unable to fulfill your order because it was placed after the stock was depleted. You will receive an official order cancellation notice within 24-48 hours.

    It sounded like a simple, unfortunate, stocking error, but then the forums exploded yet again when fans who'd ordered the game last summer reported having their orders cancelled, while others who'd gotten the game during a one-day restock last week received shipping confirmations. While there doesn't appear to be any rhyme or reason as to who had their orders cancelled and who received shipping notifications, one thing is clear to us after several hours waiting on hold with Digital River's customer service: neither Namco Bandai nor Digital River were equipped to handle the demand for the game.

    If you ordered the Ni No Kuni Wizard's Edition, has your order been cancelled, or are you sitting pretty on a shipping notification? What do you think about Namco Bandai's handling of the situation? Sound off in the comments below!

  2. #2
    Heroic Warrior
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    Jul 2010
    World class service...

  3. #3
    Heroic Warrior
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    Jan 2009
    Sad. How are they even allowed to stay in business?

  4. #4
    Heroic Warrior orbles's Avatar
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    May 2009
    I can do nothing but laugh. A leader in the industry!

  5. #5
    Evil Apologist of Mattel® Count Marzo's Avatar
    Join Date
    Jan 2001
    Planet Eronia
    We're all shocked.


  6. #6
    Council Elder Tallstar's Avatar
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    Dec 2001
    In support of Joe Amato & the Meteorbs
    "My favorite Harry Potter movie is Troll."

  7. #7
    Court Magician Tiberius's Avatar
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    Oct 2012
    Frozen Northern Wastelands
    Lol this his amazing. Mattel must have a contract with them that they cannot get out of and will cost to much to buy out the contract. ****ing amazing.

  8. #8
    Claw Full Of It Clawful Ofit's Avatar
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    Oct 2012
    I don't believe it.
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  9. #9
    anime hyper style Light's Avatar
    Join Date
    Feb 2009
    Pathetic. I was aware of the fact that Digital River was handling this and obviously wondered to myself if they were going to screw it up. And they did, like clockwork.

    I've been anticipating the release of this game and have been hoping it would be successful (I got mine from GameStop with a nice Steelbook case). Irritates me to see DR spread their patented form of disaster to Ni No Kuni.
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  10. #10
    Heroic Warrior Balthus Dire's Avatar
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    Nov 2010
    Legit one of the worst most inept companies out there.
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  11. #11
    Got Filmation? shadowfall1976's Avatar
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    Aug 2011
    A Damn Mitten....
    Wow, yet another business DR is putting in the toilet, like how no one likes calling about Microsoft software, because DR sells that for them too.

    Hooray for Digital Ass!
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  12. #12
    Heroic Warrior Mern-Ra's Avatar
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    Jan 2001
    Los Angeles
    Truly impressive.
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  13. #13
    Heroic Master of Maturity SCB's Avatar
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    Dec 2009
    Santa Monica, CA
    This might be the only way to get rid of DR. They do something so embarrassing, Mattel will want nothing to do with them.

  14. #14
    Freelance Gynecologist masterenglish's Avatar
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    Jan 2009
    I can't believe this company still exists.

  15. #15
    Born A Monster wolfsfang's Avatar
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    Jul 2007
    someone posted a comment saying

    "That's a pretty extreme thing to say about a company for one isolated, albeit very unfortunate mistake."

    that made me lol so hard that I couldn't breathe...good job I have an inhaler
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  16. #16
    Heroic Warrior darkmoon766's Avatar
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    Dec 2008
    Quote Originally Posted by SCB View Post
    This might be the only way to get rid of DR. They do something so embarrassing, Mattel will want nothing to do with them.
    This is impossible. Even if they single handedly lost MATTEL the rights to Barbie they would still use them to handle the Matty lines. There was obviously a contract made binding the souls of some board members.

  17. #17
    Grammer Flunky Shredder's Avatar
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    Oct 2000
    wyckoff, nj
    Quote Originally Posted by darkmoon766 View Post
    This is impossible. Even if they single handedly lost MATTEL the rights to Barbie they would still use them to handle the Matty lines. There was obviously a contract made binding the souls of some board members.
    you're assuming of course these big companies give a rats patoot that digital river is so bad.. this country really does need another revolution to route out the asses and bad companies in society..either that, or next time you read a company being handled by DR, organize a boycott campaign.
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