Just wanted to point out something regarding Castle Grayskullman. My friend's subscription order was shortpacked by 1 Grayskullman figure. He orders for a bunch of us so we can combine shipping costs.
The problem is, there's no replacement. In fact, you can't even call it a replacement because it was never sent to begin with. All that was offered was a refund. Now, someone has to hunt down a Grayskullman on the secondary market, with the rest of the group chipping in the difference as he is a sold-out figure and commands a bit.
My problem is, it takes around a month for figures to arrive, internationally. Despite this knowledge, why would Grayskullman's Customer Service stock be sold so quickly after his initial sale? There was only but a week between his original sale date and the Cyber weekend sale, giving absolutely no chance to those in the position of my friend.
I understand this also happened to a number of subscribers when Fisto and Sorceress were released, although they completely sold out and there was no backup for some reason.
In any case, just wanted to make you aware of things like this. It's already frustrating that, as an international fan, we cannot enter contests or have access to the Mad Matty sales when they occurred. I know we're not a huge proportion of your sales, but we are out there supporting it.
I do hear you and this is just one of the issues that isn't 100% solvable with an online product line. International customers sometimes face the same issues US fans have when they want to buy (for example) import toys from Japan. At the end of the day we simply can't make the line and the buyign process work for every fan in every country with every individual buying habbit. but we do try!