Post here when you've successfully cancelled Castle Grayskull

[seth-man]

I'm really curious how many have cancelled and would like to know how hard or easy it was. This is something I feel I need to do after a rather underwhelming reveal and especially after after Scott's rather condescending video. I don't know if there is more Q&A but I cant seem to find it here on on the Matty site. I know most love the castle and thats great, but its not for me. I'm really just interested in how the cancellation process worked.

[The Blue Beetle]

I'm really just interested in how the cancellation process worked.

By calling your bank and reporting your credit card stolen.

[Super He-Man]

By calling your bank and reporting your credit card stolen.

That would be a jerky and completely unnecessary way to do it.

[Darkkosis]

By calling your bank and reporting your credit card stolen.

No need, this method is good for canceling subscriptions and not pre-orders. Just contact customer service and ask them to cancel your order.

I advice people to wait until SDCC if they're not sure whether to cancel or not.

[Firefly]

Let's keep the debate over Grayskull out of this thread. Keep it to posting if you canceled and how hard or easy it was. thanks.

[nato]

I'm really curious how many have cancelled and would like to know how hard or easy it was. This is something I feel I need to do after a rather underwhelming reveal and especially after after Scott's rather condescending video. I don't know if there is more Q&A but I cant seem to find it here on on the Matty site. I know most love the castle and thats great, but its not for me. I'm really just interested in how the cancellation process worked.

You can go to the Mattycollector main page and click on customer service at the bottom of the page. It will go to a form where you can put int your order number, email address, and subject(there is a cancel order option to select). There is additional space to describe the problem where you can list your reasoning.

I haven't canceled yet, but I probably will. I'm going to wait and see how much thinner the plastic is at SDCC before I do cancel.

[mick4metal]

I was thinking about canceling after I saw the size reduced but the thing that made me actually do it was the usual smart a** attitude remarks Scott gave us. The constant if you don't like it cancel remarks got me mad enough to say fine I will. I went to my bank and told them to not accept the charge when it comes up. I told them it was a shady business deal and the company was trying to pull a fast one so don't allow it on my card. Which is not far from the truth.

[Shadow-Ra]

I was thinking about canceling after I saw the size reduced but the thing that made me actually do it was the usual smart a** attitude remarks Scott gave us. The constant if you don't like it cancel remarks got me mad enough to say fine I will. I went to my bank and told them to not accept the charge when it comes up. I told them it was a shady business deal and the company was trying to pull a fast one so don't allow it on my card. Which is not far from the truth.

Won't that affect ALL transactions from Matty now though? You may have just stopped your bank from accepting any charges from Matty from now on, meaning no new MOTUC for you, unless it's secondary market that is.

[VZX]

I cancelled it pretty easily. I just emailed them that I wanted to cancel it, it came off my order page, and I received a confirmation email stating that it was cancelled.

[Firefly]

Reminder: This isn't a debate thread. Keep that to the main Castle Grayskull discussion thread.
http://www.he-man.org/forums/boards/...6-2013-Q-amp-A

[Brad2dbone]

What he's saying is we need to avoid arguing the merits of cancelling, not how to cancel.

[Vikor]

Official cancellation count so far: 1

[kwgriffi]

I cancelled one of my orders given the changes. At first I called and the customer service rep said i couldnt, so then i email with links to some of Scotts comments and I got an email a few days later confirming the cancellation.