Post here when you've successfully cancelled Castle Grayskull

**seth-man** · February 27, 2013, 03:49pm

I'm really curious how many have cancelled and would like to know how hard or easy it was. This is something I feel I need to do after a rather underwhelming reveal and especially after after Scott's rather condescending video. I don't know if there is more Q&A but I cant seem to find it here on on the Matty site. I know most love the castle and thats great, but its not for me. I'm really just interested in how the cancellation process worked.

**The Blue Beetle** · February 27, 2013, 06:20pm

Originally Posted by seth-man

I'm really just interested in how the cancellation process worked.

By calling your bank and reporting your credit card stolen.

**Super He-Man** · February 27, 2013, 06:27pm

Originally Posted by The Blue Beetle

By calling your bank and reporting your credit card stolen.

That would be a jerky and completely unnecessary way to do it.

**Darkkosis** · February 27, 2013, 07:22pm

Originally Posted by The Blue Beetle

By calling your bank and reporting your credit card stolen.

No need, this method is good for canceling subscriptions and not pre-orders. Just contact customer service and ask them to cancel your order.

I advice people to wait until SDCC if they're not sure whether to cancel or not.

**Firefly** · February 27, 2013, 08:29pm

Let's keep the debate over Grayskull out of this thread. Keep it to posting if you canceled and how hard or easy it was. thanks.

**nato** · February 27, 2013, 08:37pm

Originally Posted by seth-man

I'm really curious how many have cancelled and would like to know how hard or easy it was. This is something I feel I need to do after a rather underwhelming reveal and especially after after Scott's rather condescending video. I don't know if there is more Q&A but I cant seem to find it here on on the Matty site. I know most love the castle and thats great, but its not for me. I'm really just interested in how the cancellation process worked.

You can go to the Mattycollector main page and click on customer service at the bottom of the page. It will go to a form where you can put int your order number, email address, and subject(there is a cancel order option to select). There is additional space to describe the problem where you can list your reasoning.

I haven't canceled yet, but I probably will. I'm going to wait and see how much thinner the plastic is at SDCC before I do cancel.

**mick4metal** · February 27, 2013, 11:45pm

I was thinking about canceling after I saw the size reduced but the thing that made me actually do it was the usual smart a** attitude remarks Scott gave us. The constant if you don't like it cancel remarks got me mad enough to say fine I will. I went to my bank and told them to not accept the charge when it comes up. I told them it was a shady business deal and the company was trying to pull a fast one so don't allow it on my card. Which is not far from the truth.

**Firefly** · February 28, 2013, 08:34am

Reminder: This isn't a debate thread. Keep that to the main Castle Grayskull discussion thread.
http://www.he-man.org/forums/boards/...6-2013-Q-amp-A

**Shadow-Ra** · February 28, 2013, 08:41am

Originally Posted by mick4metal

I was thinking about canceling after I saw the size reduced but the thing that made me actually do it was the usual smart a** attitude remarks Scott gave us. The constant if you don't like it cancel remarks got me mad enough to say fine I will. I went to my bank and told them to not accept the charge when it comes up. I told them it was a shady business deal and the company was trying to pull a fast one so don't allow it on my card. Which is not far from the truth.

Won't that affect ALL transactions from Matty now though? You may have just stopped your bank from accepting any charges from Matty from now on, meaning no new MOTUC for you, unless it's secondary market that is.

**VZX** · February 28, 2013, 09:19am

I cancelled it pretty easily. I just emailed them that I wanted to cancel it, it came off my order page, and I received a confirmation email stating that it was cancelled.

**Brad2dbone** · February 28, 2013, 03:41pm

What he's saying is we need to avoid arguing the merits of cancelling, not how to cancel.

**Vikor** · February 28, 2013, 03:44pm

Official cancellation count so far: 1

**kwgriffi** · February 28, 2013, 03:45pm

I cancelled one of my orders given the changes. At first I called and the customer service rep said i couldnt, so then i email with links to some of Scotts comments and I got an email a few days later confirming the cancellation.

**Vikor** · February 28, 2013, 05:04pm

That makes 2.

**seth-man** · March 1, 2013, 10:17am

3.

Screen shot 2013-03-01 at 8.56.39 AM.png

Thanks for all who responded. For he most part it was easy! I sent two cancellation requests via MAIN HELP/HOW TO CANCEL ORDER on their matty site. The hardest part was trying to find where to log in to your account. I don't know why they dont have an Account LOG ON button on there page. I had to go through MY SUBSCRIPTIONS even though i dont have one. Once logged on I was able cancel via drop down menus, which was awesome that i didnt have to call and wait for a human to speak with.

I did get scared this morning because I received an email saying my order was already shipped and I would have to return it for a refund :0 :0
But I could have copied the wrong order # in one of my emails. 10 minutes later I received 2 more emails confirming my confirmation. So at least on of my requested went through. One requested I chose to copy my Order # the other request I made I chose to write my e-mail to link my account.

On a positive note I do hope the # of Cancellations is relevant enough that they realize the need to through fans another bone per CG order. Who knows... If this playset dose truly get better, I still might consider buying back in or day of. Of Course it would be more then...so we'll see.

**King Kahn** · March 1, 2013, 01:51pm

I do have a tip for those of you that want to cancel. Avoid canceling your credit card. It can potentially ruin your credit if you aren't actually doing it because of fraudulent charges.

**lemure77** · March 1, 2013, 02:52pm

I will add in another but it isn't mine. My friend got back into he man...again..for like the 7th time since we have met. Anyway, He did the email customer service things but it was early on just after the announcement. He sent his request to cancel and got a reply that he could not cancel a pre order due to this that or the other thing. He happily replied with a thank you and said that since it was announced that one could cancel it and they said he couldn't the next people they would be speaking to on his behalf was his lawyer. Within a few hours he got 3 or so emails deeply apologizing, cancellation of pre order confirmed and so on.

So any ways that makes 4 I suppose. I still dig the big green rock and am sticking with it unless SDCC kills it somehow.

**Rael** · March 2, 2013, 08:57am

Ok, I cancelled my order, didn´t wait till SDCC. It was easy, i received the email confirmation, but it´s a shame because I really wanted a CG, but this version is not 4me.
Guess that makes us 5

**Heidi** · March 2, 2013, 09:00am

I cancelled my order aswell, so that makes it 6

Cancelling was easy. I just sent a message to the customerservice from www.mattycollector.com using the e-form and received a confirmation n less that 48 hrs.

**Lay Ze-Man** · March 2, 2013, 11:22am

Good to know they're making it easy and painless it sounds.

Sure hope this thread doesn't blow up post-SDCC . . .

**Old Bolty-Neck** · March 2, 2013, 01:17pm

I assume everyone who has cancelled had a preorder of just one castle. It would be good to hear from customers who ordered multiple castles and then want to cancel part but not all of their preorder. How easy or hard is that, I wonder?

**Bjjer** · March 2, 2013, 01:34pm

I do t think you can cancel just 1 of your 4 castles, you'd have to cancel all and preorder 1 at the current rate.

**TUC138** · March 2, 2013, 02:05pm

7 & 8 !!!

Pre-Ordered 3 CG's, Not happy with the size (and largely due to the "broken" promises by Scott), so cancelled 2 of those ! I am a Filmation Fan & its not going to hurt me one bit since, Its not "Filmation" Castle Grayskull afterall !

Just holding 1 till SDCC. I may buy this one (for 4HM's work), so lets hope for the best !!

**Scare Glow** · March 2, 2013, 03:17pm

9

I ordered one when they first went up, based entirely on the specs and assurances given at the time.

The Grayskull revealed is not the one I ordered - not the one which in good faith was sold to me. This, combined with the fact that there is almost relative assurance that the final product will be yet even further diminished, puts me into a position where I just can't rationalize this level of expenditure for something - or rather something else, in a growing list - which doesn't meet expectations.

Cancelled.

**TUC138** · March 2, 2013, 04:10pm

Originally Posted by Scare Glow

9

Cancelled.

So as of now, its $250.00 X 9 = $2250.00 LOSS for Mattel !

I know someone will buy these at DOS, But STILL.... they lost 10 buyers !!

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