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Thread: March 2013 Shipping Thread - (Extra for Shipping Free Map as Much as Full Figure)

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  1. #1
    Heroic Warrior Stratos*Major's Avatar
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    March 2013 Shipping Thread - (Extra for Shipping Free Map as Much as Full Figure)

    So it seems some have gotten the charge and not the comfirmation e-mail...while others have not even gotten the charge.
    I have not gotten the charge.
    Also, it was pointed out to me that in the order history it says it will not be sent out until after the 12th...
    Anyone know whats up?

  2. #2
    HAAAAAAAAAPPYYYYYYYY..... Prince Adam's Dad's Avatar
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    I just got the charge. Nothing else.
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    Evil Master of Mazes! Zargon's Avatar
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    Charge only for me... so far.

    EDIT:

    Got the email notification today.
    Last edited by Zargon; March 12, 2013 at 09:21am.
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  4. #4
    Heroic Warrior karg182's Avatar
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    Funds have been pre-authorised but no email confirmation
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  5. #5
    Heroic Warrior
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    I got both.

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    Master of My Soul MOTU_Maniac's Avatar
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    Got the pre-authorization charge on my credit card, but no e-mail yet.
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  7. #7
    Lord of the Patch baronterror's Avatar
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    i got an alert saying it would happen but as of today (12) no charge

    and in reply to the above, HOLY CRAP

  8. #8
    Heroic Warrior DJ Force's Avatar
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    If you´re already upset, just think of your fellow international collectors...

    For my 2 subs I shall pay $46.60 in shipping!
    In comparison, for my february delivery of Jitsu and Ram-Man I was "only" charged $38.25
    Positivity, folks!
    Let´s all agree to love MOTU enough to let others love MOTU, too!

  9. #9
    For Hordak. To the death. lorde trooper's Avatar
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    Quote Originally Posted by DJ Force View Post
    If you´re already upset, just think of your fellow international collectors...

    For my 2 subs I shall pay $46.60 in shipping!
    In comparison, for my february delivery of Jitsu and Ram-Man I was "only" charged $38.25
    Yep my shipping to Australia is $46.60, which is crazy, where is the SAVE ON SHIPPING WHEN COMBINING ORDERS. I got 2 Netossa and was like $21.70 but now 4 figs is even more.
    Last edited by lorde trooper; March 12, 2013 at 02:11am.
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  10. #10
    son of Xemnoss Xetheus's Avatar
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    Increased shipping for March 2013 -map not free- price of full figure shipping charge

    Dear Mods,

    please redirect and combine all posts to this or another thread that lists our complaints! You can feel free to make the title to "pop even more"!

    This is a major topic for most of us I guess!


    Here is what happend:

    shipping charges for the Club Eternia subscription 2013 increased significantly for every subscriber: US national and international. Subscribers have been notified and are in the process of being notified that the March sub is renewing. Shipping charges rose immensly. Even higher as for Ram Man and Jitsu combined. This means DR is telling us that size and weight of Fang Man and King He-Man + sub map are heavier and larger as for Ram Man and Jitsu. Who wants to believe this?

    Posts on ask matty on mattycollector are hitting one after another regarding this topic:

    TG gave us blant answers:

    "Alas shipping is not something we have much control over. Shipping is not a profit center. The exact cost of packing and shipping is something we have to pass to the consumer. I am (and have been) actively looking into alternatives and solution for the last few months and honestly it is like smashing into a wall. Their isn't much that can be done to reduce the actual cost to ship something."

    "Mattycolletor has zero control over shipping. What you are paying is the cost to ship an item. I wish we could afford to subsidize shipping but we simple don't have the vol to do that. In the end this is a relatively modest size business compared to some other e-tail sites out there. We are not gouging customers or using shipping as a profit center. We are simply passing the actual cost of shipping to the consumer."

    "What you pay in shipping has everything to do with where you live, what service you use etc... Mattycollector.com does not set shipping rates. You are paying the actual cost to ship the item. We do not make profit off of shipping."
    Last edited by Xetheus; March 12, 2013 at 12:40pm.

  11. #11
    Evil Collapsing Robot! Zodach's Avatar
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    Things are really screwed up over at Digital River and Scott's response is that "we have no control over shipping costs". It's Digital River's ineptitude at assigning a different weight to a piece of paper compared to an actual figure that is causing the increased shipping this month, no doubt. It's not nearly as bad for domestic customers but international customers are really getting screwed on this. There is no way that Fang Man, King He-man and the map weigh more than Ram Man and Jitsu.

    This is really crappy and I wish I could post something about it on the Matty forums, but alas they suspended my account last year, probably because I was asking questions that were deemed too negative. So much for letting the fans voice their concerns.

  12. #12
    Heroic Warrior
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    It is for reasons like this that I will never, ever sub. Simply disgraceful behaviour.

  13. #13
    Heroic Warrior Calderon's Avatar
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    As I said in other post... How can I (just a mortal) send 4 figures from Spain to the US for 27$ while DR (a "big" company dealing with better shipping rates) have to charge 30$ for shipping two figures?
    Last edited by Calderon; March 12, 2013 at 01:33pm.

  14. #14
    Heroic Warrior ADPriceless's Avatar
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    This really is a disgrace and has to be sorted - the shipping costs are already outrageous for an untrackable method and this just pushes it over the edge.

    Toyguru are you really telling us it costs an extra $10 to ship a piece of paper to the UK?

    If this isnt resolved it's another reason on the already growing list of 'why not to re-subscribe in 2014'.

  15. #15
    Assimilate, or else!! krosfyah's Avatar
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    I've decided that I'm out. Tired of Scott's relations skills, tired of the shipping, issues tired of the drama. I love this line, I love this property, but sometimes you have to let go the things you love. This is what it has come to. The HUGE jump in shipping costs (which feels unreal and is if you look at the shipping for the same sized items the same amount of items from Mattel's other store.
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  16. #16
    Heroic Warrior horseman1981's Avatar
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    Mine is $14.45 total shipping to Buffalo,NY. I use newgistics/USPS.

    I have motuc,Dc and watchmen subs.

    So this is the break down.

    DCIE $18
    Watchmen $25
    Motuc FM $25
    Motuc KHM $0
    Motuc Map. $0

    Combined shipping $14.45

    I think mine looks alright? If they are charging a figure shipping cost for the map,then that is absurd. I can not tell with mine.
    Comedian on the matty forums.

  17. #17
    Got Filmation? shadowfall1976's Avatar
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    "What you pay in shipping has everything to do with where you live, what service you use etc... Mattycollector.com does not set shipping rates. You are paying the actual cost to ship the item. We do not make profit off of shipping."
    Sorry, DR does not....I have a friend in CA, a friend in DE, and me in MI, we all use USPS (Cornerstone), and we all pay $9.90 for single figures, and the same for each additional. Now why in the hell does it cost $9.90 to ship to the same damn state the **** comes from then?
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  18. #18
    Heroic Warrior Balthus Dire's Avatar
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    So you Americans got dinged too, then? Maybe now they'll have to actually acknowledge their ridiculous policies and charges rather than sweeping our concerns under the rug.

    I get that it's not a TG issue and it's a DR issue, but seriously he needs to suck it up and figure it out. The line will be in serious trouble come SDCC if they haven't figured it out because its pricing people right out of the line.

    And I'm not one to cry "killin teh lien" either.
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  19. #19
    Heroic Warrior Balthus Dire's Avatar
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    Well I got my shipping notice today. I also got an extra shipping notice for the extra Watchmen sub I never ordered. Good lord.
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  20. #20
    Clown Prince of Darkness Benedict Judas Hel's Avatar
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    Quote Originally Posted by Balthus Dire View Post
    I also got an extra shipping notice for the extra Watchmen sub I never ordered. Good lord.
    Sweet, B-Dire! You're ordering Mattel stuff in your sleep! What a fan!
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  21. #21
    Got Filmation? shadowfall1976's Avatar
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    I got my notice yesterday morning around 4am.
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    Wanted....Entrapa, Light Hope, (A real) Filmation Hordak & Clawful
    Considering....
    Needed....Dragstor

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  22. #22
    Randor Grizzlor Lovechild bigassbuzz's Avatar
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    Just got my sub renewal email... PRETERNIA MAP

    Product Name Qty Ordered Amount Discount
    Club Eternia® 2013 Subscription - Fang Man Figure 4 $100.00
    Club Eternia® 2013 Subscription - King He-Man Figure 4 $0.00
    Club Eternia® 2013 Subscription - Map of Preternia 4 $0.00
    Club Infinite Earths 2013 Subscription - Elongated Man Figure 2 $36.00
    Club Watchmen 2013 Subscription - 6" Dr. Manhattan Figure 2 $50.00

    SubTotal: $186.00
    Shipping & Handling: $28.25
    Tax: $13.93
    Total: $228.18
    Thanks Mangs.
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  23. #23
    I am that I am Heidi's Avatar
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    Mattycollector's CS reply to my question about cancelling the sub as the shipping prizes increase in a silly way:

    Dear [Name],

    Thank you for contacting the online store.

    We apologize for the inconvenience.

    Delivery charges varies by weight, quantity and location. It is the
    shipping company who's providing prices for shipments.

    We are unable to cancel your subscription since Matty doesn't allow
    cancellations due to the automated order process.

    If you want the subscription to be cancelled, what you can do is to NOT
    update your credit card information.

    Thank you for your understanding.

    Sincerely,
    Regine T.
    online store
    Customer Service
    mattycollector.cs@digitalriver.com
    Email ID: 25358345
    So they are encouraging me to not update my credit card info if I wish to cancel my sub? I've never had a company suggest me to do that.
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  24. #24
    Heroic Warrior yeahthatsme1973's Avatar
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    Looks like refunds are coming:

    @MattyCollector: MOTUC Subscribers, we inadvertently charged shipping for the map included with King He-Man. Refunds coming within 2 weeks.
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  25. #25
    I am that I am Heidi's Avatar
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    Thanks for the good news!
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