March 2013 Shipping Thread - (Extra for Shipping Free Map as Much as Full Figure)

[bigassbuzz]

Just got my sub renewal email... PRETERNIA MAP

Product Name Qty Ordered Amount Discount
Club Eternia® 2013 Subscription - Fang Man Figure 4 $100.00
Club Eternia® 2013 Subscription - King He-Man Figure 4 $0.00
Club Eternia® 2013 Subscription - Map of Preternia 4 $0.00
Club Infinite Earths 2013 Subscription - Elongated Man Figure 2 $36.00
Club Watchmen 2013 Subscription - 6" Dr. Manhattan Figure 2 $50.00

SubTotal: $186.00
Shipping & Handling: $28.25
Tax: $13.93
Total: $228.18

[Heidi]

Mattycollector's CS reply to my question about cancelling the sub as the shipping prizes increase in a silly way:

Dear [Name],

Thank you for contacting the online store.

We apologize for the inconvenience.

Delivery charges varies by weight, quantity and location. It is the
shipping company who's providing prices for shipments.

We are unable to cancel your subscription since Matty doesn't allow
cancellations due to the automated order process.

If you want the subscription to be cancelled, what you can do is to NOT
update your credit card information.

Thank you for your understanding.

Sincerely,
Regine T.
online store
Customer Service
mattycollector.cs@digitalriver.com
Email ID: 25358345

So they are encouraging me to not update my credit card info if I wish to cancel my sub? I've never had a company suggest me to do that.

[yeahthatsme1973]

Looks like refunds are coming:

@MattyCollector: MOTUC Subscribers, we inadvertently charged shipping for the map included with King He-Man. Refunds coming within 2 weeks.

[Heidi]

Thanks for the good news!

[BrettX209]

I just can't help but shake my head. Yet again. I suppose it's my fault for thinking Digital River would be anything BUT incompetent at this point. As always, if this was an isolated incident, then it wouldn't be a big deal. In reality, this is just the latest in a long string of fumbles by Digital River. I will amend my previous "No way I will renew my sub next year" statement. The only way I will consider renewing my sub next year is if Matty finally ditches Digital River.