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Thread: Filmation Subscription - No July Figure?

  1. #1
    Heroic Reviewer of MOTUC Pixel Dan's Avatar
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    Filmation Subscription - No July Figure?

    I didn't see this brought up anywhere yet, and figured I'd give it it's own thread in case this turns out to be a more widespread issue. Mods, feel free to combine elsewhere if you deem neccesary.

    I just got the following e-mail from Matty:

    Dear Daniel,

    Thank you for your recent preorder for MattyCollector's 2013 MOTUC Club Filmation Subscription. Unfortunately, your order 12******** did not contain the initial figure that will ship in July, but don't worry! We will be more than happy to help you place a new order that contains the initial figure that will ship in July, ensuring that you get all 6 figures. Just give us a call at 877-GO-MATTY or email us at MattyCollector.CS@digitalriver.com

    You can also place the new order yourself by using the link below to add the 2013 MOTUC Club Filmation Subscription and 2013 MOTUC Club Filmation Subscription - Initial Figure to your shopping cart and checkout. Make sure to increase the quantity in your shopping cart if you would like more than one 2013 MOTUC Club Filmation Subscription!

    http://www.clubs.mattycollector.com/Filmation


    We hope you are as excited as we are to add to the existing MOTUC collection!

    Sincerely,

    MattyCollector Customer Service
    Say what? Why would my subscription be missing the first figure?

    Anyone else receive this? Has this been brought up already and I just missed it? I'm not going to click the link to order the July figure until I know for sure what's going on here.
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  2. #2
    Plundor Promoter He-Dad's Avatar
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    How bizarre! I have not received that email but I'd be pretty confused if I did!

  3. #3
    Snappy Threader
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    That is the silliest thing I have ever seen from them. Ever....

  4. #4
    Heroic Warrior Kid Canada's Avatar
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    Yeah, I have not seen that as well. It doesn't make alot of sense since we were never charged anyway. Chalk one more up for DR. They are not having a very good month...

  5. #5
    Heroic Warrior bigsexy_j's Avatar
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    I haven't received the email yet either

    J

  6. #6
    Heroic Warrior zyzyx1701d's Avatar
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    I got it. WTH?

  7. #7
    Heroric Drummer Brian Ozone's Avatar
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    Yea very strange but I redid it anyway no way in hell will I miss out on that figure no way.
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  8. #8
    Heroic Warrior Firesoullove's Avatar
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    Be careful with this link...this makes no sence...maybe it is a fake to get your credit card number...

  9. #9
    Claw Full Of It Clawful Ofit's Avatar
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    Hey Dan, check your order email & see if it has shipping on it. I just got the email too. My 1st Filmation sub (which they were supposed to cancel because of this) didn't have a shipping option. It's my only guess. Time to call CS again...sigh.
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  10. #10
    #1 Extendar Fan! JonWes's Avatar
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    Ughhhhhhhh...

  11. #11
    Heroic Warrior zyzyx1701d's Avatar
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    Quote Originally Posted by Firesoullove View Post
    Be careful with this link...this makes no sence...maybe it is a fake to get your credit card number...
    No, it's definitely Matty. They had my credit card number saved. I didn't need to enter it.

  12. #12
    Court Magician
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    I just got it.
    I'm gonna call I don't want to click the link and end up with 2 subs instead of 1
    And knowing DR that's what will happen

  13. #13
    Heroic Hyperborean NorthCoast's Avatar
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    Ok, this is just dumb. Scott?
    Hey Matty, finish my Battle Ram, please!

  14. #14
    Claw Full Of It Clawful Ofit's Avatar
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    Quote Originally Posted by affleck13 View Post
    I just got it.
    I'm gonna call I don't want to click the link and end up with 2 subs instead of 1
    And knowing DR that's what will happen
    Hell I called to begin with on the 1st & still ended up with 2 It seems we literally are dammed if we do & dammed if we don't.

    Honestly 12 months as a non subber & everything was fine. Now as a subber I've spent soooo much time on the phone with CS, I think I'm starting to have a crush on "Maria".
    NO DYLAMUG? WE DIAL A MOB!
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  15. #15
    ... loves donuts !! Sha's Avatar
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    I received the mail too and also just asked on Matty-Forum about it.
    http://killersha.deviantart.com/ Find all my MotU pics in the gallery !!

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  16. #16
    Heroic Warrior Stygian360's Avatar
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    I did not receive this email and agree with others that it seems suspect. You and Scooter are buddies. Have you hit him up for confirmation on what's going on with this, Dan? Seems highly wacky to me.
    Harken to the coming of RIO BLAST!!

  17. #17
    Snappy Threader
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    Wow CO you got it too? I didn't get one....but now I'm wondering if i will. When did you all get this?

  18. #18
    Heroic Warrior thehorde's Avatar
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    I just got it too. I'm afraid were gonna wind up with multiple subs if we resubscribe. This is just dumb. Mmmmmkay
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  19. #19
    ... loves donuts !! Sha's Avatar
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    Wow CO you got it to? I didn't get one....but now I'm wondering if i will. When did you all get this?
    It was an hour ago.
    http://killersha.deviantart.com/ Find all my MotU pics in the gallery !!

    MOTUC want list :
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    - TWISTOID / ROTAR
    - HE-SLAVE
    - CAMO KHAN
    - INDIAN FAKER

  20. #20
    Court Magician
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    OK I just got off the phone with Jem from CS a very nice sounding lady.
    She told me that my sub was all good and confirmed that I will get the July figure,she also said I should get another email July 3 about the sub.
    I'm assuming it will be the conformation one to tell me to have the funds available.
    Not to difficult this time around, now if they could fix the shipping for March that fast

  21. #21
    ... loves donuts !! Sha's Avatar
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    Wow, quick answer on Matty-Forum by MC_EvilSkeletor :

    Code:
    Hi Samy,
    
    We had some reports that the initial figure was not added to some orders during the initial order process. However, by using the provided link you will be able to rectify the issue as the email states. Please follow the instructions on the email and this will update the Subscription such that you receive everything that is a part of the sub. 
    
    Thanks!
    So this means it is an original mail from Matty.
    http://killersha.deviantart.com/ Find all my MotU pics in the gallery !!

    MOTUC want list :
    - SAUROD
    - TWISTOID / ROTAR
    - HE-SLAVE
    - CAMO KHAN
    - INDIAN FAKER

  22. #22
    Snappy Threader
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    Wow this takes the cake. I mean why in the world would they want anyone to click the link and verify anything? The subs are all supposed to be all inclusive, I mean it's not like we can say, oh yeah I want the sub, but I don't want the July figure. They don't allow that.....so why in the world would they even do this? makes no sense. Again, I didn't get the email, but come on......if it was failing in such a way, why not just fix it internally instead of getting everyone in an uproar and looking even more unorganized? No need for the email, they need to just fix it and go on, there was no reason to even let this email fly out......sorry just letting off some steam.

  23. #23
    Heroic Warrior Wulff's Avatar
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    Quote Originally Posted by affleck13 View Post
    OK I just got off the phone with Jem from CS a very nice sounding lady.
    Really, her name was Jem? You didn't call Hasbro by mistake?

  24. #24
    Grenzgaenger belmont's Avatar
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    I'm really thrilled to get my subscription renewal mail ... this one, not so much

  25. #25
    Claw Full Of It Clawful Ofit's Avatar
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    Quote Originally Posted by iron_pride View Post
    Wow CO you got it too? I didn't get one....but now I'm wondering if i will. When did you all get this?
    Yeah buddy I got it around the same time PD did. Heres a copy & paste of my actual order. So I guess if it looks like this, expect a problem.

    Order Date: February 14, 2013

    Product Name Qty Ordered Amount Discount
    2013 MOTUC Club Filmation Subscription 1 $0.00

    SubTotal: $0.00
    Shipping & Handling: $0.00
    Tax: $0.00
    Total: $0.00

    And the one they ordered for me (neglecting to cancel the first)

    Order Date: March 6, 2013

    Product Name Qty Ordered Amount Discount
    2013 MOTUC Club Filmation Subscription 1 $0.00
    2013 MOTUC Club Filmation Subscription - Initial Figure (billed when shipped) 1 $25.00

    SubTotal: $25.00
    Shipping & Handling: $14.10
    Tax: $0.00
    Total: $39.10

    So yeah plain as day.
    Last edited by Clawful Ofit; March 13, 2013 at 07:09pm.
    NO DYLAMUG? WE DIAL A MOB!
    DYLAMANIA IS RUNNIN' WILD! THE MOB IS GROWING!


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