Page 1 of 2 12 LastLast
Results 1 to 25 of 39

Thread: MattyCollector to issue shipping charges refund for map!

  1. #1
    Heroic Warrior Keldor5579's Avatar
    Join Date
    Jan 2009
    Posts
    209

    MattyCollector to issue shipping charges refund for map!

    Just recieved this

    Subscribers, we inadvertently charged shipping for the map included with King He-Man. Refunds coming within 2 weeks

  2. #2
    Heroic Warrior
    Join Date
    Jul 2009
    Location
    Louisville
    Posts
    1,365
    Cool.

    How did they "inadvertently" charge for the map in the first place? Crazy.

  3. #3
    Snappy Threader
    Join Date
    Sep 2002
    Location
    Southern Wisconsin
    Posts
    5,529
    Very good news indeed.

  4. #4
    Heroic Warrior Tundra_Torque's Avatar
    Join Date
    Jul 2009
    Location
    Aberdeen, NC
    Posts
    1,520
    Did this come via email?

  5. #5
    master of hiphop
    AGE's Avatar
    Join Date
    Sep 2005
    Location
    Somewhere in your head !!
    Posts
    3,748
    what they should have done was credited it towards next month.. because alot of us international fans will get dinged on conversion rates,, we had to Buy USD and Sell CND , now have to SELL USD to BUY CND to credit it back.. causing a nice Loss. but if it's just a credit that makes much more sense as no one really looses out.
    Download!! 25% goes to help the ORG!!!!!
    http://theimpressionistz.bandcamp.co...ame-back-clean
    AGE FEEDBACK: http://www.he-man.org/forums/boards/...d.php?t=128035
    album photos lots more to come: check out my profile
    my want list: http://www.he-man.org/forums/boards/...d.php?t=148549
    Collection PICS:http://www.crazycollectors.de/age.html

  6. #6
    Heroic Warrior Man-E-Toys's Avatar
    Join Date
    Dec 2000
    Location
    New York
    Posts
    2,688
    Quote Originally Posted by Tundra_Torque View Post
    Did this come via email?
    I saw it posted on facebook.


  7. #7
    Heroic Warrior Agent Gibbs's Avatar
    Join Date
    Jul 2010
    Location
    Leeds, UK
    Posts
    382
    Quote Originally Posted by AGE View Post
    what they should have done was credited it towards next month.. because alot of us international fans will get dinged on conversion rates,, we had to Buy USD and Sell CND , now have to SELL USD to BUY CND to credit it back.. causing a nice Loss. but if it's just a credit that makes much more sense as no one really looses out.
    And we won't get back the percentage extra for any customs fees charged including the higher than supposed to be shipping, i just paid an extra $20 for this months parcel, that could have been reduced

  8. #8
    master of hiphop
    AGE's Avatar
    Join Date
    Sep 2005
    Location
    Somewhere in your head !!
    Posts
    3,748
    So your saying on the parcel the price was 75.00 ??? they put a 25 dollar tag on the map??? you have to be kidding me.

    Quote Originally Posted by Agent Gibbs View Post
    And we won't get back the percentage extra for any customs fees charged including the higher than supposed to be shipping, i just paid an extra $20 for this months parcel, that could have been reduced
    Download!! 25% goes to help the ORG!!!!!
    http://theimpressionistz.bandcamp.co...ame-back-clean
    AGE FEEDBACK: http://www.he-man.org/forums/boards/...d.php?t=128035
    album photos lots more to come: check out my profile
    my want list: http://www.he-man.org/forums/boards/...d.php?t=148549
    Collection PICS:http://www.crazycollectors.de/age.html

  9. #9
    Heroic Warrior Stygian360's Avatar
    Join Date
    Jul 2012
    Posts
    2,544
    How much additional cost did it add, I wonder? It's paper and not much of it, so not exactly impacting to the overall 'footprint' from a shipping weight perspective.
    Harken the coming of Dragstor!!

  10. #10
    Heroic Warrior
    Join Date
    Feb 2013
    Location
    London, England
    Posts
    448
    TG said Matty have no control over shipping, but now they are issuing refunds.

  11. #11
    Heroic Warrior Agent Gibbs's Avatar
    Join Date
    Jul 2010
    Location
    Leeds, UK
    Posts
    382
    Quote Originally Posted by AGE View Post
    So your saying on the parcel the price was 75.00 ??? they put a 25 dollar tag on the map??? you have to be kidding me.
    I'm in the uk

    My parcel came to $63.15, $38.15 of that was shipping
    I got a customs charge of £13.26 which is around $20

  12. #12
    Heroic Warrior revelat10n's Avatar
    Join Date
    Feb 2012
    Posts
    221
    Quote Originally Posted by IrrepressibleDH View Post
    TG said Matty have no control over shipping, but now they are issuing refunds.
    Technically Matty doesn't. DR handles the shipping and payment processing (hence your CC statement saying DRI). Obviously DR made the mistake and will be issuing the refund.

  13. #13
    Heroic Warrior Nemisythe's Avatar
    Join Date
    Jan 2012
    Location
    Despondos
    Posts
    1,492
    You would think truly after almost 5 years a professional service such as DR would have more than made this experience the best possible...

    Scott I do not hold you for this, but dude.... Man Up and show DR who their DADDY IS!!!!

    With the regular over charges incurred monthly and now this random charge what else can they possibly do to ruin your vision before you call them out? I do remember you mentioning a sit down with their reps(?) some time ago to resolve these things? NO BUENO AMIGO!!!
    'Tis the wind and nothing more.....

  14. #14
    Heroic Warrior Micro-Man's Avatar
    Join Date
    Mar 2012
    Posts
    721
    It's pretty bad that the extra shipping charges happened in the first place but I do appreciate that they addressed this issue so quickly. The refunds are the right thing to do so, to whoever it was that took care of the customers, thanks!

    It does suck that our fellow international collectors also got hit with additional custom fees, though...I wish that was being refunded too.

  15. #15
    Heroic Warrior
    Join Date
    Feb 2011
    Posts
    2,861
    It COULD be a good news IF Digital River and Matty's services were working properly. Alas, it is NOT the case, and I'm pretty confident that many refunds will never find their way to the customers' bank accounts...

  16. #16
    Alcala Idolator Crusader's Avatar
    Join Date
    Feb 2010
    Location
    Belgium
    Posts
    2,725
    Great news, Mattel is finally showing DR who's boss ...

    I wasn't really looking forward to coughing up another 20$ in order to get two lousy sheets of paper.
    "A knight is sworn to valor. His heart knows only virtue. His blade defends the helpless. His word speaks only truth. His wrath undoes the wicked."

    http://www.redbubble.com/people/crusader

  17. #17
    Heroic Warrior bigsexy_j's Avatar
    Join Date
    Apr 2009
    Location
    Winnipeg, MB
    Posts
    802
    Were we not supposed to get refunds for DR charging to much for shipping when Teela came out as well? I remember another figure that they charged us to high for shipping and stated we'd get a refund that never came.

    J

  18. #18
    Starchild needs some love Morningstar's Avatar
    Join Date
    Mar 2009
    Location
    Buenos Aires, Argentina
    Posts
    1,140
    Who is going to pay for the extra custom charges we'll have?????

  19. #19
    HAAAAAAAAAPPYYYYYYYY..... Prince Adam's Dad's Avatar
    Join Date
    Jan 2004
    Location
    Southern Maryland
    Posts
    4,186
    It's a good thing that people continued to complain after TG's initial blowoff.
    Got Man-E-Faces, Give 'em Whiplash when I Battle-Cats

  20. #20
    Claw Full Of It Clawful Ofit's Avatar
    Join Date
    Oct 2012
    Location
    Earth
    Posts
    847
    I didn't get the overcharge, but I really hope this is fixed soon for you guys. Especially the international fans. You guys get boned on stuff constantly.
    NO DYLAMUG? WE DIAL A MOB!
    The Space Mutants are missing something CRITAcal!
    Chocolate and Vanilla swiiiirl. Swur-Urrl. -Crazy Eyes

  21. #21
    I am that I am Heidi's Avatar
    Join Date
    Mar 2002
    Location
    Helsinki, Finland
    Posts
    6,480
    I have been sending e-mails back and forth with DR customerservice. I am trying to get a new receipt with correct and accurate billing information but they just keep directing me to the invoice which has no information on costs.
    "The most difficult thing is trying not to forget who you really want to be." - Nong Toom

    I am looking for these Marvel Legends figures

    My marketplace feedback


  22. #22
    Got Filmation? shadowfall1976's Avatar
    Join Date
    Aug 2011
    Location
    A Damn Mitten....
    Posts
    6,567
    And some people like to say complaining does nothing.... It may be insignificant to some, but a buck or two is a buck or two, especially when you're ripped off that buck.
    Recent....Flutterina, NA Skeletor
    Coming....Rio Blast (sold already)
    Wanted....Entrapa, Light Hope, (A real) Filmation Hordak & Clawful
    Considering....
    Needed....Dragstor

    Oh man, did I forget to use these [sarcasm][/sarcasm] again? Sorry....

    Check here for my My collection page, MOTU and more!

  23. #23
    Illumina & Cat please! Darkspecter's Avatar
    Join Date
    Jul 2004
    Location
    Ontario, Canada
    Posts
    14,957
    That's good about the refunds. Does anyone remember if Mattel did anything to fix the Battleground Teela shipping error? According to shipping prices, she weighed more than Faceless One. Mattel said they were looking into it, but I don't recall a conclusion on the matter. Did anything ever come of it?
    Take part in Illumina Day! Let people know who she is and help get her in MOTUC.

    http://motuc-illumina.proboards.com/...cgi?board=talk

    You can join the Illumina Facebook page here!

    https://www.facebook.com/Illumina.Sleetah

  24. #24
    Heroic Warrior CaptainMendoc's Avatar
    Join Date
    Aug 2011
    Location
    United Kingdom
    Posts
    232
    As a UK customer who uses DHL my subscription shipping came to an obscene $47.25. I too add my voice to the demands for our excess custom fees to be refunded. Additionally, my email address has NOT received the promised email and it is definitely correctly listed on Mattel/Digital River's records.

  25. #25
    son of Xemnoss Xetheus's Avatar
    Join Date
    Sep 2006
    Location
    Lots of different places
    Posts
    820
    Received no email yet regarding refund, but instead DR is still telling me the overcharge is correct. Seems DR CS is really informed about what is going on. Sigh! These people are awesome!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •