Ouch, that sucks. I received a faulty Star-Sisters pack (Tall Star's face was missing paint) last year and asked Matty if I could receive a new head for TallStar. They told me that I would have to first ship my whole set back to them and they would then send me a new set. I decided that it wasn't worth the hassle and never got a replacement for the head. I hope they have upped their CS since then!