MattyCollector's Toy Guru and MC EvilSkeletor have been hard at work to address any issue with the Castle Grayskull box art survey.
For those of you who have received your voting code(s) and encountered a server error when trying to vote, please try again. A fix has been applied to the Grayskull survey. If you still encounter any problems, let Mc EvilSkeletor know.
If you have not received your voting code(s) and have already contacted MattyCollector or He-Man.Org directly to have them sent again, this is currently being done. From now through Thursday, MattyCollector will continue to send codes to those who requested them again.
If you mailed a request to He-Man.Org for your voting code(s) to be sent again, please do NOT send the same request again directly to MattyCollector, and vice versa. Only send your request once to either He-Man.org or to MattyCollector. Please allow 24 hours for a reply.
As a final reminder,
fans have until tonight (11:59pm EST, Tuesday, February 19th) to report not receiving your voting code via e-mail.
If you preordered Grayskull before January 4th on MattyCollector, and you did not receive the e-mail with your Castle Grayskull box art voting code, Mattel wants to know so they can look into the problem.
First check your spam/junk folder to make sure it was not accidently filtered out. Even if the e-mail is not in your spam/junk folder, and you have access to your whitelist that allows specific addresses to always contact you, you should add email@example.com to your whitelist/filter.
If you still cannot locate the e-mail with the voting code information, please contact us here at He-Man.Org and let us know your Castle Grayskull order number(s). He-Man.Org will pass this information on to MattyCollector to aid them in their investigation. Thanks!