Super7 MOTU Vintage 5.5" Wave One - He-Man, Skeletor, She-Ra, Hordak

And they are just going to ignore the QC issues?

Picked up my Epic Battles set today and it´s all good. Just for the record. :hmgrin:

Quote:

---

Originally Posted by quick16tt

Got a response back yesterday!! They are waiting for the product to get back from the shipping facilities. Soon as Super7 has them they will ship out to us. Sounds like the shipping company really dropped the ball. As far as the quality of these toys go I am a MOC collector so I am not to worried about a lot of the problems I have seen. It is still unfortunate and Super7 has to know of the issue and hopefully are working with the factory to resolve it.

---

That was the response I got last week. Guess they are still waiting. You would think they would get it back priority mail or something in 2 days tops. its been a week now. I am a MOC collector myself and am really worried about receiving a mangled outer box. First things first though, I just want my items that most people got 2-3 week ago!

this review mentions the QC issues

http://news.toyark.com/2018/08/01/ma...o-shoot-312134

After sending 5 emails to super7 support, I finally got a response last thursday (a week ago) regarding my badly damaged box and twisted skeletor waist:

"Hello,

Thank you for providing us with pictures of the damage to your figures. Super7 is working to correct the issues with these figures and we will be providing you with a return label so you can ship the figures back to us.

Since these items were limited quantity, we do not have the stock to immediately send a replacement to you. We will instead be producing new 2 packs that we will send to you within the next two months. We appreciate your patience and understanding in this process.

-Super7 Customer Care"


No return label was provided and there is no response to my inquiries on when one will be provided.

Issues. Bad quality again Super7.
Until when???

Mine arrived today in perfect condition although there was no padding in the mailer box. The figures look awesome. I really hope they continue the line.

i'm hoping for more of these after Eldor and He-Ro come out.

would love to finally get a vintage style Fearless Photog that i should have gotten in 1986. Maybe they can also get us a Karg and Horde Robot.

Day 10, no response from Super7. 🤬


Sent from my iPhone using Tapatalk

Quote:

---

Originally Posted by TwoBad

After sending 5 emails to super7 support, I finally got a response last thursday (a week ago) regarding my badly damaged box and twisted skeletor waist:

"Hello,

Thank you for providing us with pictures of the damage to your figures. Super7 is working to correct the issues with these figures and we will be providing you with a return label so you can ship the figures back to us.

Since these items were limited quantity, we do not have the stock to immediately send a replacement to you. We will instead be producing new 2 packs that we will send to you within the next two months. We appreciate your patience and understanding in this process.

-Super7 Customer Care"


No return label was provided and there is no response to my inquiries on when one will be provided.

---

“Within the next two months”?! Ugh [emoji58] what email did you use...still no reply to my email from over a week ago.


Sent from my iPhone using Tapatalk

Was think of getting these for my son to play with but apparently that’s off the table. Think it’s funny that Mattel used to put motuc through all the child’s safety tests for adult collectors and Super 7 can’t even have adults moving limbs without issues.

Quote:

---

Originally Posted by bigsexy_j

Was think of getting these for my son to play with but apparently that’s off the table. Think it’s funny that Mattel used to put motuc through all the child’s safety tests for adult collectors and Super 7 can’t even have adults moving limbs without issues.

---

They are great for NRFB'er s but that's about it.

Quote:

---

Originally Posted by bigsexy_j

Was think of getting these for my son to play with but apparently that’s off the table. Think it’s funny that Mattel used to put motuc through all the child’s safety tests for adult collectors and Super 7 can’t even have adults moving limbs without issues.

---

Yeah it’s really unfortunate. My kids thought they looked great.


Sent from my iPhone using Tapatalk

I hope I get both my 2 packs before the single cards are released haha!!!

Quote:

---

Originally Posted by davidlogan

All right, lol, I went ahead and emailed for my order status. Let the waiting begin.

---

Well, that's one week passed with no reply from Super 7. We should start a betting pool for email response times.

Quote:

---

Originally Posted by miscus555

would love to finally get a vintage style Fearless Photog that i should have gotten in 1986.

---

This guy gets it.

Quote:

---

Originally Posted by Shaun Flaherty

This guy gets it.

---

My hope is that since they are tackling He-Ro and Eldor, that things like Photog are also coming down the pipe. It's also a selfish hope that they've learned from the mistakes they've made with these Filmation styled 5.5"s, so that when the time comes to produce and release He-Ro and Eldor (and fingers crossed for a Photog, too!), that they will fix all these errors.

Quote:

---

Originally Posted by zodak74

My hope is that since they are tackling He-Ro and Eldor, that things like Photog are also coming down the pipe. It's also a selfish hope that they've learned from the mistakes they've made with these Filmation styled 5.5"s, so that when the time comes to produce and release He-Ro and Eldor (and fingers crossed for a Photog, too!), that they will fix all these errors.

---

I hope we could have two lines, just like MOTUC. One of them with Filmation versions, ala Club Grayskull (we’ve already seen Man-At-Arms and Beast Man); the second with unproduced figures, like He-Ro and Eldor, but also Slamurai, Strobo, Snake Trooper, Terroar, Plasmar, Lord Gr’Asp, Photog... and, eventually, I’d love a vintage King Grayskull [emoji846]

Quote:

---

Originally Posted by capitrueno

I hope we could have two lines, just like MOTUC. One of them with Filmation versions, ala Club Grayskull (we’ve already seen Man-At-Arms and Beast Man); the second with unproduced figures, like He-Ro and Eldor, but also Slamurai, Strobo, Snake Trooper, Terroar, Plasmar, Lord Gr’Asp, Photog... and, eventually, I’d love a vintage King Grayskull [emoji846]

---

I don't think they've announced it as such, but it feels like they are doing what you've suggested... and that second line featuring unproduced stuff is EXACTLY what I'm interested in buying. I love the idea of the old line continuing, rather than just seeing slightly Filmationized variants of the main cast all over again (especially when some of them are coming out kind of flubbed... I get the idea of what Super7 is trying to do with the cartoon accurate figures in 5.5" scale, I just don't think they're successful at doing it).

Quote:

---

Originally Posted by zodak74

that second line featuring unproduced stuff is EXACTLY what I'm interested in buying. I love the idea of the old line continuing

---

Exactly my thoughts. As you say, they have not announced it as such, but I hope that’s what they actually do

Quote:

---

Originally Posted by davidlogan

Well, that's one week passed with no reply from Super 7. We should start a betting pool for email response times.

---

At what point do we start contacting are credit cards/paypal? Everyone else received theirs almost a month ago now. This is beyond ridiculous.

Quote:

---

Originally Posted by cappinfro

At what point do we start contacting are credit cards/paypal? Everyone else received theirs almost a month ago now. This is beyond ridiculous.

---

They don't get in a hurry to communicate once they have your money, that's for sure.

Looks like Stridor is shipping out very soon and we still haven't seen our 2 packs yet...

Add me to the list of people that haven't gotten there 2 packs. I ordered 3 He-Man/Skeletor 2 packs and 2 she-ra/Hordak 2 packs. One set for me and my friend, I received the email like everyone else before SDCC that there were shipping in a week. Well that came and went and still nothing! I emailed super7 6 times and haven't gotten a response. I finally called them on last Friday and spoke to some guy named Matt, he told me that a lot of people who pre-order the 2 pack haven't gotten there's because the new shipping company there using never got our order? a system error on both ends. He said it happened to a lot of people, but he told me they had a limited amount left in the warehouse and that I should be getting mine soon. BUT he also said that if for some reason there out then I should receive them in 2 months since they ordered more to cover this big mess. What's the point!! It's a pre-order for a reason!! you should have my order reserved!! they didn't have problems taking my money. I spent over $650 which included the pre-order for some stridor for me and my friend. This is not acceptable and they haven't even contacted any customers about this that are still waiting. I've been quite for the last 3 weeks, I will call super 7 again today and get more info on my order. :hmmad::hmmad::hmmad::hmmad:

Update:
Spoke with Matt again,
I went ahead and cancelled my order, there suppose to get more sometime in September he said. seeing all the QC issue online I just went ahead and canceled my order. those of you still waiting can either cancel the order for a refund or wait till September.

Quote:

---

Originally Posted by bat4life1

Add me to the list of people that haven't gotten there 2 packs. I ordered 3 He-Man/Skeletor 2 packs and 2 she-ra/Hordak 2 packs. One set for me and my friend, I received the email like everyone else before SDCC that there were shipping in a week. Well that came and went and still nothing! I emailed super7 6 times and haven't gotten a response. I finally called them on last Friday and spoke to some guy named Matt, he told me that a lot of people who pre-order the 2 pack haven't gotten there's because the new shipping company there using never got our order? a system error on both ends. He said it happened to a lot of people, but he told me they had a limited amount left in the warehouse and that I should be getting mine soon. BUT he also said that if for some reason there out then I should receive them in 2 months since they ordered more to cover this big mess. What's the point!! It's a pre-order for a reason!! you should have my order reserved!! they didn't have problems taking my money. I spent over $650 which included the pre-order for some stridor for me and my friend. This is not acceptable and they haven't even contacted any customers about this that are still waiting. I've been quite for the last 3 weeks, I will call super 7 again today and get more info on my order. :hmmad::hmmad::hmmad::hmmad:

Update:
Spoke with Matt again,
I went ahead and cancelled my order, there suppose to get more sometime in September he said. seeing all the QC issue online I just went ahead and canceled my order. those of you still waiting can either cancel the order for a refund or wait till September.

---

What number did you call? Their SF store #? You are absolutely correct that this is not acceptable. I get weekly emails from them yet nothing about this. They have ignored emails for weeks. I can honestly say this is the most unprofessional company I have ever dealt with. I think they deserve us all calling BBB on them.

I called the following number 1-415-227-4701. Ask to speak to someone concerning your online order. They will connect you to the right person, the last 2 times I got Matt helping me.