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Thread: UPS never received the King Greyskull from DCL.

  1. #1
    The Cerebral Assassin hhhelmsley's Avatar
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    UPS never received the King Grayskull from DCL.

    I received a confirmation e-mail from Mattel that read: thank you for your order. Then I received an e-mail from DCL Shipping Department that said your order has successfully shipped and is on its way to you! I chose UPS for the delivery on 7-28-2008. Today I called UPS because I noticed that my package had no advanced at all. The UPS lady stated they never received the pack from DCL. She also informed that since 2 days has already gone the package may be lost. What do you think people??
    Last edited by hhhelmsley; August 2, 2008 at 02:34pm.

  2. #2
    Heroic Warrior
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    I think you should give it until Monday or Tuesday of next week before you panic.

  3. #3
    Heroic Warrior Orko's Hat's Avatar
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    I'm surprised. They seem really organized. Maybe it's a glitch?

  4. #4
    The Scare is in the Glow! Scare Glow's Avatar
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    All of this has been covered in the main Grayskull order thread.

    None of the orders shipped yet.

    The package is not lost.

    It’s a delay, for more information check the main thread.

  5. #5
    Evil Collapsing Robot! Zodach's Avatar
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    Don't panic, I'm in the same boat. I think what they did is print the shipping labels to have them ready to go, but they haven't been sent out yet. If you check the tracking number on the UPS website, it will be listed as "Billing Information Received."

    I just got a call today from Mattel customer service wanting to verify that the multiple orders I placed were not in error before they ship everything out. I think they want to sort out everyones' orders first since there were some issues on Monday.

  6. #6
    The Cerebral Assassin hhhelmsley's Avatar
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    Thanks to all of you.

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