you never know - matty might bite the bullet this time and offer us all replacements? ... i very much doubt this will happen but hey - it's happened twice now, and it would be a positive gesture to those who feel let down by this ...Originally Posted by Galmorzu
''He-Man lives and possesses that key, I must possess all or I possess nothing!'' (Skeletor, 1987)
USE YOUR ILLUSION
I agree 100%...
It's time, that Mattel give us something back!
It can't be that hard to produce a correct action figure! Mattel has experience for decades! What's wrong with them not to get this problems solved?
Expect Catra's bio in....3.....2.....
But this is totally unacceptable. Blaming the fans and reviewers is no excuse. Why would we even check when we have been told there is a shoulder committee checking for this?
This is not just a stupid mistake, it is an abuse of trust. Can we now even trust this line is planned out until 2017?
This line does not have the longevity to survive **** poor QC, **** poor customer service and a **** poor ordering system. Eventually something will give.
I am still with the line but I am only hanging in there by a thread
i think i chose the wrong choice of words when i used the phrase ''nit-picking'' ... i think what i meant was that it's almost like people want mattel to fail sometimes ...
''He-Man lives and possesses that key, I must possess all or I possess nothing!'' (Skeletor, 1987)
USE YOUR ILLUSION
If we count SDCC King Grayskull and the first release He-Man (who also had backwards shoulders) then this is actually the 4th time it's happened.
This is getting gross. Once, ok, most of the fans can let it slide with Roboto. But twice now in six months?? That's rough.
And I swear, if Matty EVEN tries to blame the reviewers or ANYTHING other than the production line then I'll throw a snake torso at him!
At best I think we'll just get an "We're sorry" comment if that. There's no way they're going to replace all those figures. Remember when we were told She-Ra would fit Swiftwind? Yeah, well, now we have to buy a new She-Ra for that.
@ $20 a figure I expect them to be flawless!!
For the honor of Grayskull!
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It's not that people want Mattel to fail. The issue is all the quality control issues that have plagued the line from Day 1 and Matty puts blame else where instead of taking it. Like with recently how Toyguru stated that they have people looking for this exact kind of issues. They catch it early enough and able to fix the issue before it's time to release the figure. It's these issues that is upsetting people. And Matty will not fix the issue other than stating "We will fix the issue on the reissue of the figure. Which we will have to buy in order to get. Instead of replacing all the defective figures that they shipped out!
"I mark the hours every one, Nor have I yet outrun the Sun. My use & value unto you, are gauged by what you have to do."
Enscribed onto Hermione Granger's Time Turner from Harry Potter and the Prisoner of Azkaban
Looks like the second shipment of King Hsss will now not sell as well as the first shipment
i think, due to the negativity this has created and the unrest amongst the fans - mattel simply needs to come out with something bold and direct in response to this ... i don't think replacements are as unlikely as people may think ...
they've played the ''we're sorry'' response already, as that came from the roboto fiasco ... this next response needs to be bigger and bolder ...
Last edited by tmc1984; March 17, 2011 at 07:32pm.
''He-Man lives and possesses that key, I must possess all or I possess nothing!'' (Skeletor, 1987)
USE YOUR ILLUSION
The 4HM must freak out every time, their sculpts are produced with mistakes like this...
I usually dont get too worked up about this kind of thing. I agree it totally sucks and that this should not be happening, especially after Roboto and everyone seems to be forgetting about He-Man, the original Master of the Reversed Universe! That being said, my main concern is that people are going to get tired of the constant BS and actually quit the line. When was the last time that people were generally happy and got a "perfect" figure, and I use that term loosely as you can never please all the people. If Mattel sees a decline in Subs they may feel the line is failing and pull the plug. Mattel is going to shoot itself in the foot again. I wish they would treat us like big boys and girls and give us the figures that we spend our hard earned cash for. Maybe if I was making 6 figure $ like the Mattel execs then I would care so much about my $20 toy, but I dont and I want good product.
Last edited by orbles; March 17, 2011 at 07:45pm.
Is it possible that anything over the "basic" figure is going to be an issue with Mattel?
The excuse for Roboto is they had to mould each individual gear so all that extra work gave it more chance for it to go wrong. Could the same thing be with King Hsss because he is not a basic figure?
TG has said previously that they lost their shirt on King Hsss, now they have lost face. If they are not careful it could lead to lost customers and lost jobs.
Just like every other incarnation of MOTU, the Snakemen are the demise of the line
I won't offer excuses folks. This is the first time I've seen this issue as well and I elevated it (once again) to design management (cause frankly this burns me more then anyone since we put so much time into trying to get these guys perfect, kills me when anything is off).
At the end of the day when a line has such a small run like MOTUC these things happen. We do do all we can to catch these and I'm honestly shocked after Roboto that the design team missed this- again. Seriously not happy about this.
We'll keep trying, that is all I can say. And I'm truly sorry another one slipped through the cracks. I wish we had the resources of a large line like Barbie or even DCUC. With MOTUC the production runs are just so small that we make due with the very limited resources we have. Really sucks when they don't come out perfect, but mistakes do happen. I am sorry another one did.
Scott
I'm glad I'm not the only one with no talent for customizing/repairing.
Expect Catra's bio in....3.....2.....
Exactly! I'm not worried about this line ending abruptly due to lack of interest. But the more these issues continue to happen - THAT'S what I'm worried about killing the line.This is not just a stupid mistake, it is an abuse of trust. Can we now even trust this line is planned out until 2017?
This line does not have the longevity to survive **** poor QC, **** poor customer service and a **** poor ordering system. Eventually something will give.
I am still with the line but I am only hanging in there by a thread
Or it'll sell out even faster due to all the people (like me) buying seconds because of breaking their first figure trying to fix it.Looks like the second shipment of King Hsss will now not sell as well as the first shipment
Last edited by Despondos; March 17, 2011 at 07:48pm.
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No, because then they'll say they didn't have a development slot handy
Yeah, THAT's going to hurt them - with Roboto, it only really came out after they'd all been sold, ja?Looks like the second shipment of King Hsss will now not sell as well as the first shipment
Isn't this about manufacturing rather than design? How much input does design have about someone putting L/R on the wrong pieces?
Last edited by Reboot; March 17, 2011 at 07:49pm.
Mwa-ha-ha-ha-ha! That was a good one. Whew!
You have the whole house rolling on the floor!
hears where we get a new toy revile to make up forget about this problem
Thanks for at least coming in to answer TG. It is not what we want to hear but hearing anything right now is better than nothing. But this has to be the last time, there can be no further excuses for this to happen
It's not about ressources, it's about getting left and right correct. lol
Why can something like this happens to a company, which has decades of experience?
Thanks for the words Scott. I won't quit this line over something like shoulders, but I'm not impressed either.
END OF LINE
i was just trying to offer something positive, what with all the negativity/sarcasm being thrown around ...Mwa-ha-ha-ha-ha! That was a good one. Whew!
You have the whole house rolling on the floor!
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USE YOUR ILLUSION
I choose to process only the bolded text from this message, makes me feel a little better to block the other stuff out, lol. Thanks for the apology!
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Thanks Scott, that is a nice honest reply and i can accept that.
I get the impression though that response is toned down a bit too, you must be so angry as your target whenever something goes wrong, but i doubt management would like you being unproffesional
either way thanks for addressing it, you shouldn't have to appologise for production errors but its appreciated
I'd say he was referring to either mass replacements, or having enough staff to have a Mattel Representative at every factory for every production run
Last edited by Agent Gibbs; March 17, 2011 at 07:58pm.
But you still have quality issues with DCUC so how can you blame resources?
This the first time I've genuinely been upset about a QC issue with this line. Most of the time I 've had issues three times to be exact. I call Matty get a replacement and all is well but with this, irritating. This error really sticks out though and now what, we have to wait until Mattel decides to fix this....they haven't even fixed Roboto yet!!!
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