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Thread: 1/6 scale MOTU toy line coming from Mondo, and prints & posters

  1. #4401
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    After getting the standard reply everyone is getting I sent another message asking for more details about the options and stressing that I had TWO that needed replacing, and asking about how to get the $50 voucher. I got this reply back

    Thank you so much for confirming! Here's that code for you -

    “The code was here”

    We are actively inspecting our current replacement and safety stock, and we will begin fulfilling replacement requests in the order they were received as soon as possible. You will either receive an order confirmation this month or in March depending on how much we have to work with. We have also noted that you require 2 replacements.

    We appreciate your understanding and continued patience. If you need anything else in the meantime, don't hesitate to reach back out.

  2. #4402
    Heroic Warrior Glasstor's Avatar
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    Quote Originally Posted by jibernish View Post
    I *think* they are fixing it because we have to wait for the fix to come. If they had the replacements already we wouldn't be waiting. So they are probably making new pieces, and why would they just make the same faulty ones? Assumptions on my part though.

    Quote Originally Posted by Prowl View Post
    We are actively inspecting our current replacement and safety stock, and we will begin fulfilling replacement requests in the order they were received as soon as possible. You will either receive an order confirmation this month or in March depending on how much we have to work with.[/B]
    So, maybe Iím reading into it but, that email reply sounds like they are just replacing peopleís broken ones with stock already deemed replacement and safety stock and just inspecting them for damage. Doesnít sound promising.

  3. #4403
    President of Primus Ornclown's Avatar
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    Quote Originally Posted by Glasstor View Post
    So, maybe Iím reading into it but, that email reply sounds like they are just replacing peopleís broken ones with stock already deemed replacement and safety stock and just inspecting them for damage. Doesnít sound promising.
    ^^^This is what I was thinking... if it's a widespread issue, then wouldn't the replacement and safety stock be affected too?
    We need the POWER of the GOOD and the WAY of the MAGIC !!!

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  4. #4404
    Heroic Warrior Glasstor's Avatar
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    Quote Originally Posted by Ornclown View Post
    ^^^This is what I was thinking... if it's a widespread issue, then wouldn't the replacement and safety stock be affected too?
    Yeah, I donít know what to do. I guess Iíll keep tweaking him and see if he breaks. Or glue his waist together. Lol

  5. #4405
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    So I got my 2 He-Man figures last week and finally got to inspect both figures. As far as the waist issue, they both turned out well. One of them pops out sometimes when twisting it, but I find it fits back snug when I plug it back. One of my figures came with 2 neutral portraits, so I'm missing an angry face. Holy ish those joints were tight. I think I might have cracked the left fist on one figure when trying to figure out the wrist articulation. I was afraid I was gonna break the figures trying to figure out how the joints bend, even after using the hair dryer. Overall, satisfied with how he turned out, but gonna email Mondo about getting that angry face portrait. And speaking about getting some head from Mondo, is everyone been receiving their She-Ra heads with the noise not smooshed? I thought I would have received that before my He-Man figures arrived.

  6. #4406
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    U.K. here and after I paid my bail fee (£60 import taxes and duty) I'm 10 days later and still waiting on dhl, come back to the thread which I last checked before deluxe heman began shipping.,
    And I see ALL the problems with the waist

    I'm glad I'm seeing this before it arrived, watched a few videos now and also the fix someone posted using the black tube and heat gun..

    I 3d printed in resin a mondo sized heman over a period of months leading up to Christmas 2021 and have a lot of experience with ball peg joints like this, even on the waist.

    Another quick fix similar to the black tubing and heat gun idea would be some black electrical tape, 1 layer around the ball, this would then pretty much do the same as that fix without much effort or cost.
    When mine eventually arrives will be testing properly and contacting support of necessary, but most people have black electrical tape around the house and is a quick temp fix to help secure ball joints from my own experience with resign ball joints where there is no flex in the material

    Sounds like the ball peg needed a redesign and to be made of a slightly more rubbery material to allow it to flex and grip inside the torso..

    Although taking this picture just now he tried to commit suicide off the table, caught him and he landed on the rug, but now have a neck ball peg to replace.. lol
    3A8354A0-9788-4E7E-9DBE-712E5EA74C25.jpg

  7. #4407
    Heroic Warrior depp76's Avatar
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    Quote Originally Posted by grenadaspice View Post
    And speaking about getting some head from Mondo, is everyone been receiving their She-Ra heads with the noise not smooshed? I thought I would have received that before my He-Man figures arrived.
    From the email they sent in December:

    "Accordingly, we will be shipping a new She-Ra head to each customer, expected for shipment in February 2023. (If you already have a replacement order set up with our support team, your order will ship before the end of 2022.)"

  8. #4408
    Evil Warrior jibernish's Avatar
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    Quote Originally Posted by Glasstor View Post
    So, maybe Iím reading into it but, that email reply sounds like they are just replacing peopleís broken ones with stock already deemed replacement and safety stock and just inspecting them for damage. Doesnít sound promising.
    I read it as if you get a confirmation in January, you get existing stock. Otherwise you have to wait in March for the newly created pieces to come.

  9. #4409
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    Quote Originally Posted by depp76 View Post
    From the email they sent in December:

    "Accordingly, we will be shipping a new She-Ra head to each customer, expected for shipment in February 2023. (If you already have a replacement order set up with our support team, your order will ship before the end of 2022.)"
    Ahhh... I saw on Facebook that some people got their head already, so I assumed they were all shipping out already

  10. #4410
    Heroic Warrior AntiEternia He-Man's Avatar
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    Is everyone getting the $50 voucher? Iím on track for a replacement but there was no
    Mention of a voucher in my communications.

  11. #4411
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    Quote Originally Posted by AntiEternia He-Man View Post
    Is everyone getting the $50 voucher? Iím on track for a replacement but there was no
    Mention of a voucher in my communications.
    I replied to the first email after the mentioned the voucher with what I wanted to do and the next reply from them had a code.
    I am no longer a widget.

  12. #4412
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    So…She-Ra replacement head and Trapjaw release during the shutdown…
    Last edited by chuc98; March 12, 2023 at 07:17pm.
    200X fan? Classic fan? What does that mean? I'm a MotU fan!!!

  13. #4413
    Heroic Warrior depp76's Avatar
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    Quote Originally Posted by chuc98 View Post
    So…She-Ra replacement head and Trapjaw release during the shutdown…
    Yep got my She-Ra head a little over two weeks ago. Didn't jump on the Trap-Jaw train as I have pretty much quit Mondo after getting She-Ra. The increase in price of the figures mixed with the questionable QC issues just made my mind up for me.

  14. #4414
    Evil Coonass nickdoobs's Avatar
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    Quote Originally Posted by depp76 View Post
    Yep got my She-Ra head a little over two weeks ago. Didn't jump on the Trap-Jaw train as I have pretty much quit Mondo after getting She-Ra. The increase in price of the figures mixed with the questionable QC issues just made my mind up for me.
    I can understand that. I've had some QC issues with Mondo, but every time they've gone above and beyond to make it right. Trap Jaw is my favorite character so this was an instant buy for me. He looks amazing. This will be my 5th Mondo figure. I've been waiting for him ever since they first announced the Mondo line, which was what 9 years ago? 2016ish? I'm so exicted to see Florians package art revealed.
    Hit me up on instagram @NickDoobsCreations

  15. #4415
    Heroic Warrior depp76's Avatar
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    Quote Originally Posted by nickdoobs View Post
    I can understand that. I've had some QC issues with Mondo, but every time they've gone above and beyond to make it right. Trap Jaw is my favorite character so this was an instant buy for me. He looks amazing. This will be my 5th Mondo figure. I've been waiting for him ever since they first announced the Mondo line, which was what 9 years ago? 2016ish? I'm so exicted to see Florians package art revealed.
    They do go extremely above and beyond, so yes you are absolutely correct about that. There just shouldn't be these issues for them to have to go above and beyond for lol. I get it, stuff happens and yes they are great at making things right. And I'm not saying that if they come out with a figure that I just MUST have that I won't buy it lol. 😁

  16. #4416
    Heroic Warrior Ka Rot-Top's Avatar
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    Trap Jaw is my favorite character too, so I had to preorder him! I might be out after him and the new Skeletor though... just getting too expensive. I'm glad the forum is back, albeit temporarily!

  17. #4417
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    Quote Originally Posted by depp76 View Post
    They do go extremely above and beyond, so yes you are absolutely correct about that. There just shouldn't be these issues for them to have to go above and beyond for lol. I get it, stuff happens and yes they are great at making things right. And I'm not saying that if they come out with a figure that I just MUST have that I won't buy it lol. 😁
    I can understand your opinion. They do go above and beyond to make things right but also I concede that at this price point the product should be what we expect it to be right out the of box. Personally I'm being very selective with which figures I buy.
    200X fan? Classic fan? What does that mean? I'm a MotU fan!!!

  18. #4418
    Evil Coonass nickdoobs's Avatar
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    Quote Originally Posted by chuc98 View Post
    I can understand your opinion. They do go above and beyond to make things right but also I concede that at this price point the product should be what we expect it to be right out the of box. Personally I'm being very selective with which figures I buy.
    Yup, it should be perfect out the box. I'm pretty good about not buying stuff that I feel is overpriced or bad quality. I refuse to give S7 another dime of my money, but Mondo hasn't lost me yet. If it wasn't for their customer service I'd have stopped collecting their figures.

    I imagine the widespread issues with He-Man and She-Ra had to have been pretty costly for them. They've said they are addressing QC issues so I'm still in for at least a few more figures.

    I really just want He-Main & the "main" bad guys from Mondo. I've got He-Man, Skeletor/Keldor, and Merman.... So after Trap Jaw, Beast Man, and Evil Lyn I'll be out. At least that's what I'm telling myself. I would love to get Panthor, but that price tag is brutal. I think if it were around $350ish I'd bite. $500 feels overpriced to me. That's where I gotta back out.
    Hit me up on instagram @NickDoobsCreations

  19. #4419
    Master of Packaging Florian's Avatar
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    Glad the forum is finally back online, feels like it was down for ages.
    Been working on a TON of new MOTU stuff for Mondo in the meantime.
    Currently working on the art for Panthor and Skeletor!

  20. #4420
    Heroic Warrior melkor23's Avatar
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    Quote Originally Posted by Florian View Post
    Glad the forum is finally back online, feels like it was down for ages.
    Been working on a TON of new MOTU stuff for Mondo in the meantime.
    Currently working on the art for Panthor and Skeletor!
    When the He-Man.org forums are down again (see https://www.he-man.org/forums/boards...ement.php?f=39) you can post of course also in the PlanetEternia Mondo thread: https://www.planeteternia.de/cgi-bin...pl?thrID=84484
    News editor on PlanetEternia.de, the No. 1 German Masters of the Universe website
    Part of "Das HE-MANische Quartett", the No. 1 German Masters of the Universe podcast

  21. #4421
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    Quote Originally Posted by Florian View Post
    Glad the forum is finally back online, feels like it was down for ages.
    Been working on a TON of new MOTU stuff for Mondo in the meantime.
    Currently working on the art for Panthor and Skeletor!
    So glad to be back!!!
    Awesome news Florian. Can't wait to see your trapjaw artwork.

  22. #4422
    President of Primus Ornclown's Avatar
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    Quote Originally Posted by Florian View Post
    Glad the forum is finally back online, feels like it was down for ages.
    Been working on a TON of new MOTU stuff for Mondo in the meantime.
    Currently working on the art for Panthor and Skeletor!
    Teela...? Perhaps??
    We need the POWER of the GOOD and the WAY of the MAGIC !!!

    **Staunch FILMation lover!!! **** Uber NEW ADVENTURES Fan!!!**

    >>Glad supporter of the Netflix Era<<

  23. #4423
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    Quote Originally Posted by Florian View Post
    Glad the forum is finally back online, feels like it was down for ages.
    Been working on a TON of new MOTU stuff for Mondo in the meantime.
    Currently working on the art for Panthor and Skeletor!
    I need me a Mondo Man-E-FacesÖafter seeing what you did with Trapjaw I think MEF would be incredible!
    200X fan? Classic fan? What does that mean? I'm a MotU fan!!!

  24. #4424
    Master of Packaging Florian's Avatar
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    1/6 scale MOTU toy line coming from Mondo, and prints &amp; posters

    Quote Originally Posted by Ornclown View Post
    Teela...? Perhaps??
    Not yet but I drew two bad guys!


    Sent from my iPhone using Tapatalk

  25. #4425
    Master of Packaging Florian's Avatar
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    Quote Originally Posted by chuc98 View Post
    I need me a Mondo Man-E-FacesÖafter seeing what you did with Trapjaw I think MEF would be incredible!
    Oh we all want to do Man E Faces! One of my favorites as a child


    Sent from my iPhone using Tapatalk

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