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Thread: Can't change address at Mattel Creations account

  1. #1
    Heroic Warrior 0RK0's Avatar
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    Can't change address at Mattel Creations account

    What's happening at Mattel creations?
    I can't change the address, I also tried to create a new account but it won't let me add an address. The window turns grey and that's it.

    I tried different phones and different browsers, all the same.

  2. #2
    Heroic Warrior depp76's Avatar
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    Shouldn't you be asking this there lol?

    https://creations.mattel.com/pages/contact-us

    I got the gray window as well.
    Last edited by depp76; December 1, 2022 at 05:55pm.

  3. #3
    Broncos lovin' admin! dorrmann's Avatar
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    Quote Originally Posted by 0RK0 View Post
    What's happening at Mattel creations?
    I can't change the address, I also tried to create a new account but it won't let me add an address. The window turns grey and that's it.

    I tried different phones and different browsers, all the same.
    I just tried and it did the same to me. Must be a website issue.

  4. #4
    Lord of Nothingness Darkkosis's Avatar
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    Try contacting MC over the phone and see if they can fix it for you in real time, just don't hang up until you see it fixed on the screen with an email confirmation.

    I believe their website/email service sucks, and they don't get back to you in a timely manner.
    Creativity is addictive.

  5. #5
    Heroic Warrior 0RK0's Avatar
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    Thank you for the replies. Unfortunately they charge a lot for European customers calls and leave you half an hour waiting in line.

    Creating a new account doesn't work either haha, because one can't enter an address.

  6. #6
    Opiate of the Masses anytimepally's Avatar
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    Quote Originally Posted by depp76 View Post
    Shouldn't you be asking this there lol?

    https://creations.mattel.com/pages/contact-us

    I got the gray window as well.
    I never noticed before that Mattel Creations has the same address as Mattel's East Aurora, NY Toy Store & Fisher Price Headquarters.

  7. #7
    Heroic Warrior Glasstor's Avatar
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    I have never had to enter anything into Mattel Creations. Weird. Same with sites like mondo or Funko. It all populated automatically I guess when ShopPay was used the first time.

    I remember when I made my account for my 1st purchase I was freaked out because I couldnít put any address or card on file. Then the pay screen populated itself! Bam! I suppose itís different in other countries or if the Shop thing isnít available to you. Hmmm.

  8. #8
    Heroic Warrior Lich Leech's Avatar
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    The ghost of Digital River rises once more!

  9. #9
    Heroic Warrior Fandabidozi's Avatar
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    Quote Originally Posted by 0RK0 View Post
    What's happening at Mattel creations?
    I can't change the address, I also tried to create a new account but it won't let me add an address. The window turns grey and that's it.

    I tried different phones and different browsers, all the same.
    I'm having the same problem. I've recently moved house so I need my address changed. I've submitted a customer service form but I did that before and heard nothing back.

    ORIGINS Wishlist: Bow & Kowl, Shadow Weaver, Catra, Swift Wind, Cringer, Kobra Khan, Slime Pit He-Man, Talon Fighter & Point Dread, and Snake Mountain.

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